Hussein Arsene
Charlotte,NC
Summary
Customer service professional with over four years of experience in account management and technical support. Committed to enhancing customer satisfaction through effective communication, proactive issue resolution, and collaboration with internal stakeholders to deliver exceptional service.
Overview
7
7
years of professional experience
Work History
Benefit Verification Specialist
Cencora
12.2022 - 07.2026
- Verified patient benefits and eligibility for specialty medications.
- Call payers to verify patient's benefit for Medicare and Medicaid
- Communicated effectively with agents to clarify patient plans and resolve account issues
- Typed and retrieved patient information while interacting with agents to ensure accurate benefit verification
- Taking notes of account numbers and other info regarding patients to record in our system
- Escalated complex issues to management for further investigation and resolution
- Worked at Amerisource Bergen, assisting with patient benefit verification.
Customer Service Representative
Extreme Reach
05.2021 - 11.2022
- Delivered proactive customer communications on tools training, order status updates, new product release functionality, and technical issue resolution to enhance customer satisfaction.
- Develop and maintain positive collaborative internal working relationships with teams throughout the organization including Sales, Product Development, Tech Support, Marketing
- Facilitated regular status meetings with assigned clients to ensure alignment on project goals and address any concerns.
- Actively keep abreast of Extreme Reach products, services, value proposition, and the competitive landscape
Call Center Rep
Best Buy
12.2019 - 05.2021
- Assisted customers in tracking orders and scheduling installations, ensuring timely service delivery
- Logged customer issues and directed calls to appropriate associates, facilitating effective problem resolution
- Guided customers in setting up new devices, enhancing their user experience and satisfaction
- Answering incoming calls and resolving customer concerns.
- Assist in scheduling Geek squad appointments
- Participated in training sessions to enhance skills
Education
Bachelor of Science -
UNCC
01-2020
Skills
- Benefit verification
- Patient communication
- Customer service
- Customer satisfaction
- Technical support
- Process improvement
- Microsoft Excel
- Microsoft Word
- Data presentation
- Outlook
- Team collaboration
Technology Experience
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Outlook
Timeline
Benefit Verification Specialist
Cencora
12.2022 - 07.2026
Customer Service Representative
Extreme Reach
05.2021 - 11.2022
Call Center Rep
Best Buy
12.2019 - 05.2021
Bachelor of Science -
UNCC