Lashanda Reed
Charlotte,NC
Summary
Self motivated Benefit Verification Specialist verifying patient's Health Insurance with 5 years experience while maintaining above a 95% quality rating. Knowledgeable with great understanding of Health Insurance.
Overview
11
11
years of professional experience
Work History
Benefit Verification Specialist
Lash Group
01.2020 - 05.2023
- Make outbound calls to Health Insurance companies to gather information about a member’s eligibility and benefits using ICD-10 and CPT codes to verify.
- Document coverage and cost share information accurately in computer system before faxing the summary of benefits to provider’s office.
- Confirm and document prior authorization process and procedures.
Benefit Verification Specialist
Lash Group
10.2018 - 12.2019
- Make outbound calls to insurance companies to verify member’s eligibility and benefits using ICD-10 and CPT codes
- Verify and document coverage and cost share information accurately before faxing the summary of benefits to provider’s office
- Confirm and documents prior authorization process and procedures.
Machine Operator
Pitney Bowes
08.2017 - 02.2018
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly
- Maintained organized work area by cleaning and removing hazards
Mail Sorter
Pitney Bowes
01.2017 - 02.2018
- Evaluated mail trays to determine proper placement
- Reviewed incoming mail for proper date, postage and barcode scans
- Diagnosed unclear or unrecognized barcodes, documenting and communicating errors prior to resolving issue
Merchandise Associate
TJ Maxx
04.2015 - 10.2016
- Locate Pallet with Merchandise and Verify Ticket
- Tag and Wrap pallet to be moved later
- Itemize merchandise for inventory.
- Used pallet jacks to move and position merchandise
Customer Service Representative
Centralized Showing Service
10.2012 - 12.2014
- Make inbound and outbound calls in a call center setting
- Schedule showing appointments for real estate agents to show homes to potential buyers
- Call home sellers and tenants to confirm appointments or get an approval
- Add or edit showing instructions on a listing for a listing agent.
Education
High School Diploma -
Bartlett Yancey High School
Yanceyville, NC05.2005
Skills
- Medical Terminology Knowledge
- Active Listening
- Documentation
- Authorization Verification
- Customer Service
- Benefit Verification
- Insurance Coverage Verification
Timeline
Benefit Verification Specialist
Lash Group
01.2020 - 05.2023
Benefit Verification Specialist
Lash Group
10.2018 - 12.2019
Machine Operator
Pitney Bowes
08.2017 - 02.2018
Mail Sorter
Pitney Bowes
01.2017 - 02.2018
Merchandise Associate
TJ Maxx
04.2015 - 10.2016
Customer Service Representative
Centralized Showing Service
10.2012 - 12.2014
High School Diploma -
Bartlett Yancey High School
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