Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Foster

Dallas,TX

Summary

Dynamic Benefit Verification Specialist with a proven track record at RPM Virtual Solutions Corp, excelling in insurance verification and customer service. Leveraged healthcare knowledge and leadership skills to enhance patient satisfaction and streamline processes. Achieved significant improvements in data accuracy and customer loyalty through effective communication and problem-solving abilities. Professional with background in benefit verification and focus on accuracy and efficiency. Experience in communicating with insurance providers and healthcare teams to streamline verification processes. Known for collaborating effectively with colleagues and adapting to changing requirements. Proficient in database management and regulatory compliance.

Overview

6
6
years of professional experience

Work History

Benefit Verification Specialist

RPM Virtual Solutions Corp
02.2021 - 06.2024
  • Maintained up-to-date knowledge of insurance regulations, enabling accurate benefit verifications for various plans.
  • Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
  • Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
  • Built strong relationships with insurance representatives, fostering effective communication channels for resolving complex issues.
  • Increased accuracy in data entry through meticulous attention to detail when inputting patient demographics and insurance information into the system.

Customer Service Lead

The General Insurance
04.2018 - 01.2021
  • Organized regular team meetings to share best practices, driving continuous improvement within the department.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

High School Diploma -

Pegasus Charter School
Dallas, TX
06-2015

Skills

  • Insurance Verification
  • Healthcare knowledge
  • Verbal and written communication
  • Benefits Explanation
  • Documentation And Reporting
  • Leadership skills
  • Active Listening
  • Customer Service
  • Problem-solving abilities
  • Medical terminology knowledge
  • Claims Processing
  • Payment Processing

Timeline

Benefit Verification Specialist

RPM Virtual Solutions Corp
02.2021 - 06.2024

Customer Service Lead

The General Insurance
04.2018 - 01.2021

High School Diploma -

Pegasus Charter School
Patricia Foster