Latavia Jackson
Dallas,TX
Summary
Adept at ensuring HIPAA compliance and patient confidentiality, I significantly enhanced insurance verification processes at RPM Virtual Solutions Corp. My keen attention to detail and strong communication skills led to improved patient and medical staff relations. Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit. Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development. Hardworking and enthusiastic [Job Title] trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
13
13
years of professional experience
Work History
Insurance Verification Specialist
RPM Virtual Solutions Corp
08.2022 - 07.2024
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Line Cook/Kitchen Prep Cook
Maggianos Little Italy
06.2022 - 06.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Senior Customer Service Representative
Tek Experts
03.2014 - 06.2022
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
Line Cook/Kitchen Prep Cook
Hard Rock Cafe
07.2011 - 02.2014
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Associate Degree in Nursing - Medical Insurance Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL08.2025
High School Diploma -
Langham Creek High School
Houston, TX05.2011
Skills
- Attention to Detail
- Patient confidentiality
- HIPAA Compliance
- Insurance Coverage Verification
- Data entry proficiency
- Eligibility Determination
- Data Entry and Review
- Communication and Interpersonal Skills
- Coverage and Authorizations
- Creativity
- Critical thinking
- Decision-making
- Open-mindedness
- Patience
- Collaboration
- Workplace Safety
- Quality Control
- Decision-making capabilities
- Stress Tolerance
- Positive Attitude
- Line Work
Timeline
Insurance Verification Specialist
RPM Virtual Solutions Corp
08.2022 - 07.2024
Line Cook/Kitchen Prep Cook
Maggianos Little Italy
06.2022 - 06.2024
Senior Customer Service Representative
Tek Experts
03.2014 - 06.2022
Line Cook/Kitchen Prep Cook
Hard Rock Cafe
07.2011 - 02.2014
Associate Degree in Nursing - Medical Insurance Billing And Coding
Ultimate Medical Academy - Clearwater
High School Diploma -
Langham Creek High School
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