Hussein Diop
Houston
Summary
Accomplished Account Executive with expertise in strategic development and account management. Achieved sales quotas consistently while driving significant growth for clients, including elevating several to enterprise-level. Dedicated to leveraging skills to support minority advancement in technology.
Overview
12
12
years of professional experience
Work History
Account Director
LinkedIn
Omaha
05.2022 - Current
- Served as main point of contact for all LinkedIn lines of business for select non-profit organizations.
- Collaborated to develop recruiting strategies, establish brand presence on LinkedIn, and implement learning and development plans.
- My first year returning at LinkedIn, I finished my first 3 quarters at 110%, 109% and 230% leading my current segment.
- This has led me to making the company's President's club in 2023 and 2024.
- Achieved fiscal year results of 114% and 100% against targets for 2025 and 2026, respectively.
VAST Account Executive
Zoom Communications
Omaha
05.2021 - 05.2022
- During my 9 months at Zoom, I have hit Sales Quota all 3 of my quarters, with the ramp quarter included (119%, 135%, 105%) - I partnered with 13 different accounts to help them expand their organizations, 6 of them growing internationally, and 4 of them are now at Enterprise level customers.
- Engaged Canadian SMB customers to enhance adoption of Zoom services, driving customer satisfaction and retention.
- Designed a new sales process adopted across different business lines at Zoom, streamlining workflows and improving sales effectiveness.
Renewal Sales Specialist
LinkedIn
Omaha
01.2017 - 05.2021
- Collaborated with small and medium-sized companies to identify and enhance recruiting strategies.
- Ensured effective utilization of LinkedIn solutions to strengthen client branding and support renewal/growth within the platform.
- Planned job slots and sponsored content ads, delivered historical data insights, and made pricing recommendations to optimize client campaigns.
- With these resources, clients are able to advertise open roles or brand recognition content on LinkedIn's platform.
- I organize and improve both long-selling cycles and short-term revenue opportunities to effectively bring an average of $500k to $1.3 MM in quarterly revenue.
Senior Customer Solution Consultant
LinkedIn
Omaha
11.2015 - 01.2017
- Initiated calls to premium Enterprise customers to address questions and resolve issues, enhancing customer relationships.
- Served as main contact for customer inquiries, ensuring clarity and resolution.
- Responded to service requests and customer inquiries via phone and email, ensuring timely resolution and customer satisfaction.
- Recorded customer trends using internal tools while assisting customers with product information and site navigation, improving overall user experience.
- In this role, I also ensured that new customers were familiar with LinkedIn procedures and processes that impact their ability to manage their online businesses.
- I researched and resolved inquiries verbally, in writing, and online.
Lead Consumer Affairs Specialist
Conagra Brands
Omaha
05.2014 - 10.2015
- Educated consumers on proper product use and promoted relevant ConAgra Foods products to enhance customer satisfaction.
- Conducted in-depth research on ingredients, food safety, and nutritional information while resolving promotional offer complaints and inquiries through clear written and verbal communication.
- Coordinated product retrievals and initiated follow-ups, collaborating with reporting analysts to analyze consumer communication for patterns and trends.
Education
Master of Arts - Managerial Communication & Human Resources
Bellevue University
Bellevue, NE06-2016
Bachelor of Arts - Communications
Bellevue University
Bellevue, NE06-2011
Skills
- B2B Sales
- B2C Sales
- Account Relationship Management
- Business Development
- Strategic Development
- Territory Growth
- Marketing
- Salesforce
- Sales Navigator
- CRM Optimization
- Excel
- Powerpoint
Timeline
Account Director
LinkedIn
05.2022 - Current
VAST Account Executive
Zoom Communications
05.2021 - 05.2022
Renewal Sales Specialist
LinkedIn
01.2017 - 05.2021
Senior Customer Solution Consultant
LinkedIn
11.2015 - 01.2017
Lead Consumer Affairs Specialist
Conagra Brands
05.2014 - 10.2015
Master of Arts - Managerial Communication & Human Resources
Bellevue University
Bachelor of Arts - Communications
Bellevue University