Huy Ngo
Boston,MA
Summary
Highly disciplined critical thinker and risk evaluator, well versed in performing in cross-functional environments. Dynamic leader, regularly called upon to manage departmental projects while completing daily responsibilities. Professional in providing the best customer service experience, and achieving KPIs/OKRs in the process. Looking to take on additional responsibilities and further developing essential skill sets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Forward Financing
06.2022 - Current
- Established as main liaison between ISOs/merchants and organization to fulfill 100+ inbound inquiries per business day.
- Utilize CRM, and internal apps to help achieve daily department sales goal of $2,000,000+ per day, surpassing company's KPIs.
- Analyze trends in business data/reports to determine outcomes that align with organization's objectives.
Physical Therapy Aide
Concierge Physical Therapy
08.2021 - 04.2022
- Provided treatment to 50+ patients per day suffering from bone/muscle related injuries to improve mobility and strength.
- Worked along physical therapists to discuss and evaluate patient's progress, to help maximize benefits.
- Scheduled appointments, and collect both co pays and patient's data information.
- Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment.
Supervisor / Management
Ecco Sko A/S
06.2016 - 11.2020
- Supervised staff performance while acquiring daily sales goals
- Trained employees to be successful, corrected issues and increased efficiency to maintain productivity targets.
Sales Associate
Calvin Klein
05.2015 - 05.2020
- Engaged and implemented selling techniques and strategies to potential clients for our merchandise.
- Effectively sold products while building lasting relationships to ensure retention of future customers / sales.
Education
Bachelor of Science - Kinesiology / Exercise Physiology
University of Rhode Island
Kingston, RI12.2019
Skills
- Critical Thinking
- Problem Solving
- Risk Management
- Data Analysis and Reporting
- Interpersonal Customer Service
- Department Collaboration
- Customer Relationship Management (Salesforce)
- Microsoft / Google Applications
Certification
- Project Management - Post Graduate Program
UMass Amherst Isenberg School of Management
- Agile Scrum Master Training Program
Simplilearn - UMass Amherst
- Implementing a PMO Training Program
Simplilearn - UMass Amherst
Languages
English
Vietnamese
Timeline
Sales Coordinator
Forward Financing
06.2022 - Current
Physical Therapy Aide
Concierge Physical Therapy
08.2021 - 04.2022
Supervisor / Management
Ecco Sko A/S
06.2016 - 11.2020
Sales Associate
Calvin Klein
05.2015 - 05.2020
Bachelor of Science - Kinesiology / Exercise Physiology
University of Rhode Island
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