Hi, I’m
Huyen Pham
Pinellas Park,FL
Summary
Driven Licensed Optician with a proven track record at Luxottica, enhancing customer satisfaction through expert frame selection and personalized optical care. Skilled in insurance verification and eyewear trends, I excel in customer service and attention to detail. Committed to staying abreast of industry advancements, I have significantly contributed to team success and patient care excellence.
Overview
3
years of professional experience
Work History
Luxottica
Licensed Optician
03.2021 - 09.2023
Job overview
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
- Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
- Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
- Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
- Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
- Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
Education
Hillsborough Community College, Tampa, FL
Associate of Science from Opticianry
05.2017
Skills
- Customer Service
- Computer Skills
- Retail Sales
- Eyewear trends
- Attention to Detail
- Frame Repair
- Insurance Verification
- Supply Management
- HIPAA Compliance
- Inventory Management
- MS Office
Languages
Vietnamese
Native or Bilingual
Timeline
Licensed Optician
Luxottica
03.2021 - 09.2023
Hillsborough Community College
Associate of Science from Opticianry
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