Huyery Hernandez
Perth Amboy
Summary
Proven Special Needs Bus Aide and Customer Service Representative with a track record of enhancing student safety and customer satisfaction. At A&M Transport, excelled in disability awareness and effective communication, ensuring secure and compassionate transport. Demonstrated adaptability and relationship building, significantly improving loyalty and resolving conflicts with empathy.
Overview
6
6
years of professional experience
Work History
Special Needs Bus Aide
A&M Transport
09.2022 - 07.2024
- Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
- Operated lift and secured wheelchair to maximize student safety and stability.
- Executed emergency response by employing established protocols and medical guidelines.
- Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
- Responded promptly to any medical or behavioral concerns while en route, prioritizing student health and well-being at all times.
Special Needs Bus Aide
Murphy Transport
09.2020 - 07.2022
- Helped students with physical and mental disabilities to board, disembark and ride bus.
- Lifted and moved students to optimize comfort.
- Assisted special needs students with self-care to maintain proper hygiene while in transit.
- Documented disciplinary and behavioral incidents in tailored reports.
- Operated lift and secured wheelchair to maximize student safety and stability.
Customer Service Representative
Altice Dominicana
02.2018 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelors of Business - Business Administration
UNPHU
La Vega, Dominican Republic11-2017
Skills
- Disability awareness
- Personal care
- Reliability
- Adaptability and flexibility
- Effective communication
- Relationship building
- Positive reinforcement
Languages
Spanish
Full Professional
Timeline
Special Needs Bus Aide
A&M Transport
09.2022 - 07.2024
Special Needs Bus Aide
Murphy Transport
09.2020 - 07.2022
Customer Service Representative
Altice Dominicana
02.2018 - 08.2020
Bachelors of Business - Business Administration
UNPHU
Similar Profiles
Michele BrownMichele Brown
Freight Specialist at A&M TRANSPORTFreight Specialist at A&M TRANSPORT
Michele HoganMichele Hogan
Non Emergency Medical Transport Driver/Driver Liaison at Soars Transport/Northern California TransportNon Emergency Medical Transport Driver/Driver Liaison at Soars Transport/Northern California Transport
Mohamed Anis BOUZIANEMohamed Anis BOUZIANE
HSE Specialist at Emirates transport – Federal government transport companyHSE Specialist at Emirates transport – Federal government transport company
Jordyn BaileyJordyn Bailey
Teacher's Assistant at Jennifer BaileyTeacher's Assistant at Jennifer Bailey
Tyler GarciaTyler Garcia
Lead Sales Associate at MBE PREMIER INCLead Sales Associate at MBE PREMIER INC