Hyda-James Hill
Ozark,MO
Summary
Experienced professional with over 25 years of call center experience, sales and customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
28
28
years of professional experience
Work History
Real Estate Agent
ReeceNichols Real Estate
Springfield, MO
04.2024 - Current
- Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiate, facilitate, and manage real estate transactions.
- Advertise client properties through websites, social media, and real estate guides.
- Maintaine connections with clients to encourage repeat business and referrals.
Recruiter
DreamTeam Marketing
Springfield, MO
02.2023 - 05.2025
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Community Planning Analyst
T-Mobile
Springfield, MO
11.2006 - 09.2022
- Developed spreadsheet models for diverse projects and analysis.
- Created and maintained precise and accurate models, charts, and reports.
- Monitored and analyzed financial, statistical and operational data trends.
- Reviewed weekly and monthly budget performance reports, ensuring departments and agencies operated within allocate budgets and investigated excessive expenses and reporting discrepancies.
- Assisted coworkers and staff members with special tasks on a daily basis.
IQNet Specialist
JPMorgan Chase
Springfield, MO
09.2001 - 10.2006
- Managed daily customer service issues that were escalated and approved/declined fee requests and other cases.
- Trained new hires and tenured employees on new products and services
- Assisted customers with downloading money transactions into software applications
Catalog Call Agent
Bass Pro Shops
Springfield, MO
08.1998 - 09.2001
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Attended training to stay up to date with new products and service offerings.
- Maintained contact with customers to request referrals.
- Recognized and documented trends in customer calls to facilitate process improvements
Education
Associate of Arts - Communication
University of Phoenix
Springfield05-2011
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
- Microsoft Excel
- Excellent Communication
- Written Communication
- Interpersonal Communication
- Data Entry
- Attention to Detail
- Active Listening
- Planning and Coordination
- MS Office
Timeline
Real Estate Agent
ReeceNichols Real Estate
04.2024 - Current
Recruiter
DreamTeam Marketing
02.2023 - 05.2025
Community Planning Analyst
T-Mobile
11.2006 - 09.2022
IQNet Specialist
JPMorgan Chase
09.2001 - 10.2006
Catalog Call Agent
Bass Pro Shops
08.1998 - 09.2001
Associate of Arts - Communication
University of Phoenix