Hyda-James Hill
Ozark,MO
Summary
Experienced professional with over 25 years of call center experience, sales and customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
28
28
years of professional experience
Work History
Real Estate Agent
ReeceNichols Real Estate
2024.04 - Current
- Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiate, facilitate, and manage real estate transactions.
- Advertise client properties through websites, social media, and real estate guides.
- Maintaine connections with clients to encourage repeat business and referrals.
Recruiter
DreamTeam Marketing
2023.02 - 2025.05
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Community Planning Analyst
T-Mobile
2006.11 - 2022.09
- Developed spreadsheet models for diverse projects and analysis.
- Created and maintained precise and accurate models, charts, and reports.
- Monitored and analyzed financial, statistical and operational data trends.
- Reviewed weekly and monthly budget performance reports, ensuring departments and agencies operated within allocate budgets and investigated excessive expenses and reporting discrepancies.
- Assisted coworkers and staff members with special tasks on a daily basis.
IQNet Specialist
JPMorgan Chase
2001.09 - 2006.10
- Managed daily customer service issues that were escalated and approved/declined fee requests and other cases.
- Trained new hires and tenured employees on new products and services
- Assisted customers with downloading money transactions into software applications
Catalog Call Agent
Bass Pro Shops
1998.08 - 2001.09
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Attended training to stay up to date with new products and service offerings.
- Maintained contact with customers to request referrals.
- Recognized and documented trends in customer calls to facilitate process improvements
Education
Associate of Arts - Communication
University of Phoenix
Springfield2011-05
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
- Microsoft Excel
- Excellent Communication
- Written Communication
- Interpersonal Communication
- Data Entry
- Attention to Detail
- Active Listening
- Planning and Coordination
- MS Office
Timeline
Real Estate Agent
ReeceNichols Real Estate
2024.04 - Current
Recruiter
DreamTeam Marketing
2023.02 - 2025.05
Community Planning Analyst
T-Mobile
2006.11 - 2022.09
IQNet Specialist
JPMorgan Chase
2001.09 - 2006.10
Catalog Call Agent
Bass Pro Shops
1998.08 - 2001.09
Associate of Arts - Communication
University of Phoenix