Summary
Overview
Work History
Education
Skills
Timeline
Generic

HYDEE REYES

AMARILLO,TX

Summary

Customer Service Professional with 3+ years of experience excelling in dynamic retail and hospitality settings. Demonstrates adeptness in complaint handling, customer engagement, and product support, ensuring an exceptional client experience. Passionate about leveraging technical knowledge and service skills to foster lasting customer relationships while eagerly seeking opportunities for professional growth and skill enhancement.

Overview

4
4
years of professional experience

Work History

Customer Service

Sticky Chikky
03.2025 - Current
  • Efficiently resolve inquiries, boosting satisfaction and enhancing customer loyalty.
  • Maintain cleanliness and food safety standards, ensuring a welcoming environment.
  • Manage cash transactions accurately, minimizing discrepancies and ensuring financial integrity.
  • Worked closely with kitchen and delivery teams to coordinate timely order fulfillment, contributing to positive team dynamics and customer experience.

Service Associate

Work Boot
11.2023 - 03.2025
  • Organized backroom area by properly stacking merchandise according to company standards.
  • Engaged in conversation with customers to understand needs, resolve issues, and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Handled returns and exchanges according to company policy.
  • Collected deposits or payments and arranged for billing.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Answered incoming calls promptly, courteously, and professionally.
  • Handled cash, credit card, and check payments for goods and services.
  • Assisted with training new associates on processes and procedures.
  • Demonstrated product knowledge to customers by providing detailed information about products and services offered.

Guest Service Representative

Toot N Totum
10.2022 - 11.2023
  • Resolved guest complaints in a professional manner.
  • Promoted high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
  • Encouraged customers to provide feedback on their stay experiences.
  • Performed daily cashiering duties including balancing accounts at end of shift.

Education

High School Diploma - undefined

Caprock High School
Amarillo, TX
05.2024

No Degree - Dental Hygiene

Amarillo College
Amarillo, TX
05.2026

Skills

  • Point-of-sale systems, Stock replenishment, Customer service, Stock management, Sales experience, Returns and refunds, Patience, Quality assurance, Product support, Complaint handling, Client relationship

Timeline

Customer Service

Sticky Chikky
03.2025 - Current

Service Associate

Work Boot
11.2023 - 03.2025

Guest Service Representative

Toot N Totum
10.2022 - 11.2023

High School Diploma - undefined

Caprock High School

No Degree - Dental Hygiene

Amarillo College