Hydia Lee

Work History

Credit Central, LLC

Huntsville, AL

04.2021 - Current

Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
Recommended loan approvals and denials based on customer loan application reviews.
Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Horizon Blue Cross Blue Shield Of NJ

Huntsville, AL

04.2019 - 04.2021

Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
Used NASCO, TPX, CALIMXTEN, LOTUS NOTES, BLUE2, NCOMPASS, and WAM PORTAL to maintain new and existing accounts.
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

The Net Church

Huntsville, AL

05.2018 - 02.2020

Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Incorporated multiple types of teaching strategies into classroom.
Planned and implemented integrated lessons to meet national standards.
Graded and evaluated student assignments, papers and course work.
Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.

Pieology Pizzeria

Huntsville, AL

08.2015 - 04.2019

Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Developed and maintained relationships with customers and suppliers through account development.
Recorded inventory sales into organization's weekly income report.