Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hye Choi

Escondido,CA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Also I have 3 kids in St. Michael's school which are Naomi Chung (8th),Chloe Chung(6th), and Yuwon Chung(4th).

I have lots of experiences for kids at school.

Overview

4
4
years of professional experience

Work History

Customer Care Specialist

Bank of Hope
San Diego
10.2022 - Current
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Improved customer service wait times to mitigate complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Sunday School Teacher Volunteer

KCCOSD
SAN DIEGO
08.2022 - 06.2024
  • Coordinated camps, retreats and vacation bible school events.
  • Created lesson plans and activities in line with church beliefs and curriculum.
  • Monitored student attendance and utilized various activities to promote student participation.
  • Taught and presented Bible lessons to students and gave homework assignments.
  • Cleaned and organized designated classrooms.
  • Deescalated tense student situations, handled emergencies and prevented accidents.
  • Maintained child care and safety until released to parent or guardian.
  • Provided childcare services during large-scale church events or trips.
  • Answered student questions, addressed needs and deescalated tense or emergency situations.
  • Assisted church staff members with projects and attended necessary staff meetings.
  • Planned games, songs and dances as part of religious curriculum.
  • Taught 6 students on incorporating 1 religion into daily life and bible study.
  • Prepared and presented Sunday School lessons, utilizing teacher guide and other creative resources.
  • Arrived before Sunday School class began to supervise and develop relationships with children.
  • Maintained safe environment for children and teachers by upholding church policies.

Yard Duty Aide

PUSD
POWAY
08.2020 - 10.2021
  • Assisted with installation of playground equipment safety surfacing to prevent accidents and mishaps.
  • Supervised individuals on swings, slides and other playground equipment, keeping watch to avoid dangerous situations.
  • Directed students to and from playgrounds, reminding children to line up quietly at end of recess.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Observed and monitored children's play activities.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.

Education

Some College (No Degree) - Applied Mathematics

DAN KOOK UNIVERSITY
SOUTH KOREA

Some College (No Degree) - Marketing

Greenfield Community College
Greenfield, MA

Skills

  • Customer service excellence
  • Child care support
  • Quality Assurance
  • Payment Processing
  • Data Entry
  • Database Research

Timeline

Customer Care Specialist

Bank of Hope
10.2022 - Current

Sunday School Teacher Volunteer

KCCOSD
08.2022 - 06.2024

Yard Duty Aide

PUSD
08.2020 - 10.2021

Some College (No Degree) - Applied Mathematics

DAN KOOK UNIVERSITY

Some College (No Degree) - Marketing

Greenfield Community College
Hye Choi