Hye Choi
Escondido,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Also I have 3 kids in St. Michael's school which are Naomi Chung (8th),Chloe Chung(6th), and Yuwon Chung(4th).
I have lots of experiences for kids at school.
Overview
4
4
years of professional experience
Work History
Customer Care Specialist
Bank of Hope
San Diego
10.2022 - Current
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Improved customer service wait times to mitigate complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Sunday School Teacher Volunteer
KCCOSD
SAN DIEGO
08.2022 - 06.2024
- Coordinated camps, retreats and vacation bible school events.
- Created lesson plans and activities in line with church beliefs and curriculum.
- Monitored student attendance and utilized various activities to promote student participation.
- Taught and presented Bible lessons to students and gave homework assignments.
- Cleaned and organized designated classrooms.
- Deescalated tense student situations, handled emergencies and prevented accidents.
- Maintained child care and safety until released to parent or guardian.
- Provided childcare services during large-scale church events or trips.
- Answered student questions, addressed needs and deescalated tense or emergency situations.
- Assisted church staff members with projects and attended necessary staff meetings.
- Planned games, songs and dances as part of religious curriculum.
- Taught 6 students on incorporating 1 religion into daily life and bible study.
- Prepared and presented Sunday School lessons, utilizing teacher guide and other creative resources.
- Arrived before Sunday School class began to supervise and develop relationships with children.
- Maintained safe environment for children and teachers by upholding church policies.
Yard Duty Aide
PUSD
POWAY
08.2020 - 10.2021
- Assisted with installation of playground equipment safety surfacing to prevent accidents and mishaps.
- Supervised individuals on swings, slides and other playground equipment, keeping watch to avoid dangerous situations.
- Directed students to and from playgrounds, reminding children to line up quietly at end of recess.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Observed and monitored children's play activities.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Education
Some College (No Degree) - Applied Mathematics
DAN KOOK UNIVERSITY
SOUTH KOREASome College (No Degree) - Marketing
Greenfield Community College
Greenfield, MASkills
- Customer service excellence
- Child care support
- Quality Assurance
- Payment Processing
- Data Entry
- Database Research
Timeline
Customer Care Specialist
Bank of Hope
10.2022 - Current
Sunday School Teacher Volunteer
KCCOSD
08.2022 - 06.2024
Yard Duty Aide
PUSD
08.2020 - 10.2021
Some College (No Degree) - Applied Mathematics
DAN KOOK UNIVERSITY
Some College (No Degree) - Marketing
Greenfield Community College
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