HYEONJIN JANG
LA,CA
Summary
Dynamic and results-driven professional with proven experience managing cafe operations, leading teams, and delivering exceptional customer service. Skilled in strategic planning, operational efficiency, and budget management to optimize workflow, reduce costs, and maximize profits. Adept at team coordination, human resource management, and process improvement, ensuring a positive workplace culture while achieving business objectives. Passionate about providing high-quality products and experiences, with a strong foundation in business operations, financial management, and marketing strategy gained through an MBA program. Energetic, adaptable, and committed to driving growth, efficiency, and customer satisfaction.
Overview
4
4
years of professional experience
Work History
General Manager
REDSTRAW TEA BAR
LA, CA
01.2025 - 12.2025
- Managing daily store operations – Overseeing staff scheduling, inventory management, customer service, and overall store performance.
- Leading franchise development – Responding to franchise inquiries, guiding potential franchisees through the application process, and coordinating meetings with the executive team.
- Ensuring brand consistency – Training new franchisees and store teams to uphold quality standards, service protocols, and branding guidelines.
- Supporting new store openings – Assisting with onboarding, operations setup, and initial training for new franchise locations.
- Collaborating with vendors – Coordinating with suppliers for product sourcing, private label packaging, and logistics for multiple store locations.
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed inventory levels, ensuring optimal stock availability while minimizing waste and costs.
- Developed and implemented staff training programs to enhance product knowledge and service quality.
Production Administrator
Orange Circle Studio
Irvine, CA
05.2022 - 06.2023
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed internal operational standards and productivity targets.
- Delivered direct feedback to senior management regarding project visibility and status.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
Education
BBA - Industrial Management, Human Resource
Koreatech
Korea02.2020
MBA -
Stantonuniversity
Los Angeles, CA03-2026
Skills
- Supply Management Expertise
- Production Goals
- Customer Support
- Inventory Management Specialist
- Strategic Planning
- Supply Requisition
- Organizational Systems
- Leadership and team building
- Problem resolution
- Operations management
Languages
Korean - Native or Bilingual
English - Professional Working
Timeline
General Manager
REDSTRAW TEA BAR
01.2025 - 12.2025
Production Administrator
Orange Circle Studio
05.2022 - 06.2023
BBA - Industrial Management, Human Resource
Koreatech
MBA -
Stantonuniversity