Hylarie M. Leon
Tampa,FL
Summary
Motivated Back Office Executive dedicated to maximizing employee efficiency of and stimulating company growth through proactive effort, excellent time management and coordination skills. Self-starter with three years of experience handling accounts receivable, managing associates and helping with development plans. Proficient in Google Docs Editors, Microsoft 365, Slack, Five9 and Salesforce.
Overview
4
4
years of professional experience
Work History
Back Office Manager
24-7 Intouch
05.2021 - Current
- Kept management informed by reviewing and analyzing special reports, summarizing information and identifying trends.
- Hired, trained and on-boarded new team members and conducted yearly performance evaluations.
- Oversaw recruitment of new staff, training and induction.
- Prepared schedule for back-office tasks and employees' daily functions.
Back Office Associate
24-7 Intouch
Altamonte Springs
10.2018 - 05.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed invoices while using client based systems (EOM/Cardinal) to facilitate successful order processing.
- Assisted agents from separate channels or teams to ensure customer satisfaction in real-time.
- Communicated with stores to provide troubleshooting in case of an error on their systems.
Substitute Teacher
Caribbean School
Ponce, PR
11.2017 - 05.2018
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided instruction for students in core subject areas.
- Developed rules and set goals to maintain order in classroom.
- Assigned, explained and graded homework.
Education
Master of Science - Speech And Language Pathology
Carlos Albizu University
San Juan, PR05.2024
Bachelor of Arts - English Language And Literature
Pontifical Catholic University of Puerto Rico
Ponce, PR06.2018
Skills
- Appointment Coordination
- Document and File Management
- Multitasking and Time Management
- Strong Organizational Skills
- Research and Analytical Skills
- Transcription and Dictation
- Customer Service Process Improvement
Additional Information
- AWARDS , Dean's List Honoree, two semesters.
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Elementary
Timeline
Back Office Manager
24-7 Intouch
05.2021 - Current
Back Office Associate
24-7 Intouch
10.2018 - 05.2021
Substitute Teacher
Caribbean School
11.2017 - 05.2018
Master of Science - Speech And Language Pathology
Carlos Albizu University
Bachelor of Arts - English Language And Literature
Pontifical Catholic University of Puerto Rico
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