HYO-SUNG LOUM
Business Transformation Leader
Kennesaw,GA
Summary
Experienced transformation leader with 10+ years advising publicly traded companies in finance transformation, system implementation, operations improvement, business process improvement, and risk management. Data-driven project manager, problem solver and team builder.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sr Manager, Business Transformation
Randstad North America
Atlanta, GA
03.2020 - Current
- Successfully worked with Senior and C-Level leadership to maximize customer satisfaction, streamline procedures and improve bottom-line profitability by 10%
- Spearheaded training initiatives to improve employee performance and bottom-line business results
- Created and chaired Continuous Improvement Advisory Board which helped organization to be more self-sufficient and increase sustainability.
Business Process Optimization Manager
Randstad North America
01.2017 - 03.2020
- Established 20% increase in productivity, and fact-based resource decision making through capacity planning
- Optimized claim management processes which resulted in 70% improvement in productivity, 10% reduction in cost per claim and 20% reduction in claims that lead to legal proceedings
- Implemented LEAN concepts and resources within department, such as capacity planning, and visual management tools
- Streamlined Safety processes and approach which resulted in 10% reduction in serious injuries and fatalities.
IT Project Manager
Randstad Professionals Group
Woburn, MA
12.2013 - 01.2017
- Increased recruiting productivity by 15% as product owner for Bullhorn CRM
- Successfully transitioned two manual workflows into digital management systems resulting in increased productivity, reduced wait time, increased tracking and cost reductions
Timothy Smith Project Coordinator
Roxbury Community College
Roxbury, MA
08.2011 - 07.2012
- Identified and implemented Community Technology and Workforce Development initiatives that resulted in 5% increase in available job candidates
Education
Bachelor of Science - Civil Engineering
Syracuse University
Syracuse, NY 08.2005 - 12.2009
Skills
Systems and automation applicationsBrand managementTeam building
Business Process Improvement
Management Consulting
Certification
LEAN Green Belt - Kaizen Institute
Timeline
LEAN Green Belt - Kaizen Institute
03-2020
Sr Manager, Business Transformation
Randstad North America
03.2020 - Current
Business Process Optimization Manager
Randstad North America
01.2017 - 03.2020
IT Project Manager
Randstad Professionals Group
12.2013 - 01.2017
Timothy Smith Project Coordinator
Roxbury Community College
08.2011 - 07.2012
Bachelor of Science - Civil Engineering
Syracuse University
08.2005 - 12.2009