Hyokyoung Shin
Derwood,MD
Summary
Organized and dependable candidate with experience at Tous Les Jours Bakery & Cafe, great at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Bakery Worker
Tous Les Jours Bakery & Cafe
12.2024 - 03.2025
- Produced consistently high-quality baked goods and sandwiches for customers.
- Adjusted recipes based on available ingredients or dietary restrictions.
- Decorated, frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Managed inventory for cost-effectiveness, ensuring no shortage of ingredients and minimizing waste.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Trained and supervised new employees on baking techniques, safety protocols, and equipment operation.
Restaurant Manager
Theacekorea
04.2013 - 01.2016
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
Restaurant Worker
Bonka Donkatsu
03.2003 - 02.2007
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Streamlined communication between front-of-house and back-of-house teams for smoother operations during busy shifts.
- Gathered hot menu items to fill orders for consumers with proper tray presentation.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Assembled salad bases ahead of peak times and placed in refrigeration unit.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
No Degree - English-as-a-Second-Language Education
Montgomery College
Rockville, MD12-2024
Bachelor in Social Welfare - Social Welfare And Early Childhood Education
Sungkyul University
53 Seonggyeoldaehak-ro,Anyang-si, Gyeongido, Korea02-2007
Skills
- Ingredient measuring, Recipe following, Cake decorating, Frosting application, Dough preparation, Bread baking, Food preparation,
- Packaging products, Product presentation, Product rotation, Menu planning, Batch production, Inventory expiration and temperature monitoring
- Food safety, Food handling safety, Workplace safety, Quality assurance
- Customer service, Work prioritization, Team collaboration
Timeline
Bakery Worker
Tous Les Jours Bakery & Cafe
12.2024 - 03.2025
Restaurant Manager
Theacekorea
04.2013 - 01.2016
Restaurant Worker
Bonka Donkatsu
03.2003 - 02.2007
No Degree - English-as-a-Second-Language Education
Montgomery College
Bachelor in Social Welfare - Social Welfare And Early Childhood Education
Sungkyul University
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