Hyon Pagh

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Assisted customers with product inquiries and provided recommendations to enhance shopping experience.
• Maintained cleanliness and organization of checkout areas to promote a positive environment.
• Handled cash, credit, and electronic payments while ensuring compliance with company policies.
• Trained new cashiers on operational procedures, customer service standards, and register operations.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.

*Executed return and exchange procedures, maintaining

compliance with company policies and improving

operational efficiency.

• Delivered exceptional customer support by resolving inquiries and issues promptly.
• Implemented process improvements to enhance service efficiency and customer satisfaction.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Processed money transfers efficiently using Walmart's proprietary transaction system.
• Ensured compliance with financial regulations during customer transactions.
• Assisted customers in understanding money transfer options and fees.
• Trained new staff on operational procedures and customer service best practices.
• Handled sensitive customer information with discretion, maintaining confidentiality at all times.
• Identified potential fraudulent activities and reported them to management, contributing to the security of client funds.
• Provided guidance to new employees on money transfer procedures, enhancing their performance and productivity.

• Received and inspected incoming merchandise for quality and accuracy.
• Managed inventory levels to ensure stock availability and minimize discrepancies.
• Operated warehouse equipment, including electric pallet jack to facilitate efficient loading/unloading.
• Trained new team members on safety protocols and operational procedures.
• Coordinated with vendors regarding shipment schedules and issues affecting deliveries.
• Increased processing speed for incoming shipments by creating a streamlined system for opening packages, checking contents against invoices, and logging received items into the database.
• Tracked product for DSD vendors to verify invoices.
• Processed daily and DSD invoices to file invoices.
• Processed reclaims and returns to vendors and warehouse for credit.
• Resolved vendor errors with receiving policies to eliminate excessive inventory.

• Processed cash transactions accurately and efficiently to maintain operational flow.
• Balanced cash drawers at the beginning and end of shifts to ensure financial accuracy.
• Assisted in training new associates on cash handling procedures and store policies.
• Managed inventory of cash office supplies, ensuring availability for daily operations.
• Balanced safe, prepared tills, and prepared register bags for next sales date.
• Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
• Investigated discrepancies of cash register and POS System totals to resolve errors.

• Processed high volumes of invoices accurately and efficiently, ensuring timely payments.
• Collaborated with cross-functional teams to resolve discrepancies in billing and invoicing.
• Implemented system improvements that enhanced invoice tracking and management efficiency.
• Conducted regular audits on invoicing processes, ensuring compliance with company policies.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.