Hyonsik Kang
640 Stillmeadow Drive,TX
Summary
Dynamic small business owner with a proven track record at Lilly's Cafe, excelling in customer relations and operational efficiency. Expert in financial management and relationship building, I successfully enhanced service delivery and trained staff to elevate customer satisfaction. Committed to fostering a positive work environment and driving business growth.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Owner/Manager
Lilly's Cafe
03.2011 - 03.2023
- Developed and implemented operational strategies to enhance service delivery and customer satisfaction.
- Managed daily business operations, ensuring efficiency and compliance with industry standards.
- Trained and mentored staff on best practices in customer service and sales techniques.
- Managed day-to-day business operations.
Owner/Manger
Tootsie's Cafe
03.1994 - 03.2010
- Developed understanding of operational processes and systems within business environment.
- Learned to utilize tools for inventory management and customer service support.
- Engaged with customers to gather feedback and improve service offerings.
- Trained and motivated employees to perform daily business functions.
Education
Bachelor of Arts - Mathematics
La Salle University
Philadelphia, PA05-1990
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Financial management
Certification
Air Conditioning & Refrigeration Technician
Languages
Korean
Native or Bilingual
Timeline
Owner/Manager
Lilly's Cafe
03.2011 - 03.2023
Owner/Manger
Tootsie's Cafe
03.1994 - 03.2010
Bachelor of Arts - Mathematics
La Salle University
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