Hyulnara Alekberova
Foley,AL
Summary
Dependable maintenance technician offering several years of building maintenance and repair experience. In-depth knowledge of hand and power tool operations, safety protocols and general maintenance. Superior expertise in carpentry, electrical systems and exterior and interior lighting system repair.
Overview
17
17
years of professional experience
2013
2013
years of post-secondary education
Work History
Maintenence technician
Hamm enterprises
Robertsdale, AL
08.2018 - Current
- Conducted routine inspections of equipment and facilities for optimal performance.
- Performed preventive maintenance on machinery to ensure reliability and safety.
- Repaired mechanical failures swiftly to minimize downtime in operations.
- Maintained accurate records of maintenance activities and repairs performed.
- Collaborated with team members to troubleshoot issues effectively and efficiently.
- Assisted in training new technicians on safety protocols and procedures.
- Utilized diagnostic tools to identify issues in electronic systems accurately.
- Developed maintenance schedules for equipment to enhance operational efficiency.
- Operated hand and power tools to complete repairs.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
- Maintained accurate records of all maintenance activities performed.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Replaced defective parts such as bearings, seals, gears, valves.
- Installed new systems, replacement parts, and components to maintain proper operation.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Assisted in the installation of new machinery and equipment.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
- Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.
- Troubleshot complex electrical and mechanical issues with minimal downtime.
- Disassembled appliances to diagnose problems and facilitate repairs.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
- Routinely inspected plant equipment for signs of wear or malfunctioning parts.
- Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
- Adjusted machine settings according to manufacturing specifications.
- Installed new pumps, compressors, boilers and other mechanical systems.
- Trained junior technicians on best practices for machine operation and repair.
- Ensured proper functioning of facility's HVAC system by performing regular maintenance checks.
- Worked closely with engineering team to develop innovative solutions for existing problems.
- Developed preventative maintenance plans for various types of machinery.
- Calibrated instruments used in testing processes to ensure accuracy of results.
- Implemented troubleshooting techniques to resolve issue.
- Repaired machines, equipment or structures using tools or equipment.
- Performed routine maintenance by inspecting drives, motors or belts.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Cleaned or lubricated shafts, bearings or other parts of machinery.
- Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
- Adjusted devices or control instruments using hand tools, levels or straightedges.
- Assembled, installed or repaired electrical or electronic components and pipe systems.
- Planned and laid out repair work using diagrams, drawings or schematic diagrams.
- Aligned and balanced new equipment after installation.
- Installed equipment to improve energy or operational efficiency of residential or commercial buildings.
Customer Service Manager
Walmart
Pensacola, Florida
11.2008 - 08.2018
- Supervised customer service team to enhance service quality and efficiency.
- Resolved customer complaints through effective communication and problem-solving skills.
- Trained staff on company policies and customer engagement strategies.
- Implemented new procedures to streamline customer interaction processes.
- Managed scheduling to ensure adequate coverage during peak hours.
- Collaborated with management to develop training materials for new hires.
- Monitored service metrics to identify areas for improvement and action plans.
- Conducted regular team meetings to discuss performance and address concerns.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies for providing excellent customer service experience.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Monitored phone calls to provide feedback and coaching.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Evaluated and authenticated returns, exchanges and voids.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Led team engagement to assist cross-functional departments and achieve goals.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Conducted research and reviewed findings to solve customer issues.
- Organized client contracts, records, and reports to strengthen traceability.
- Developed policies and procedures related to customer service operations.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Explained benefits, features, and recommendations to maximize client retention.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
- Reviewed accounts for payments received or approved credit arrangements.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Education
Penn Foster Career School
Scranton, PAJ.D. - Accounting And Finance
Nadvirnaynskye Collage
Nadvirna , Uk 09.2000 - 09.2004
Skills
- Equipment maintenance
- Preventive maintenance
- Troubleshooting techniques
- HVAC systems
- Electrical repairs
- Parts ordering
- Technical documentation
- Safety protocols
- Building inspections
- Compliance standards
- Problem solving
- Effective communication
- Team collaboration
- Training development
- Time management
- Generator maintenance
- Problem-solving
- Organized nature
- Pneumatic systems
- Maintenance scheduling
- Electrical troubleshooting
- Plumbing
- Groundskeeping
- Drywall repair
- Troubleshooting strength
- Project management
- Equipment Repair
- Air balancing
- Ventilation systems
- Chiller maintenance
- Building maintenance
- Roofing
- Flooring repair
- Commercial construction experience
- Field maintenance
- Mechanical repair
- Lighting systems
- Drywalling
- Documentation
- Project estimation and bidding
- Parts replacement
- Tool management
- Grounds upkeep
- Power tools proficiency
- Door hardware
- Hand tools expertise
- Supply management
- Electrical panels
- Plumbing repair
- Organizational growth
- Blueprint and schematics
- Proficient in [software]
- Codes compliance
- Air compressors
- Power and hand tool use
- Residential construction
- Facility management
- Building automation
- Painting
Languages
English
Full Professional
Ukrainian
Full Professional
Russian
Full Professional
References
References available upon request.
Timeline
Maintenence technician
Hamm enterprises
08.2018 - Current
Customer Service Manager
Walmart
11.2008 - 08.2018
J.D. - Accounting And Finance
Nadvirnaynskye Collage
09.2000 - 09.2004
Penn Foster Career School