Hyung Seo

• Supervised daily activities, focusing on maintaining service excellence and fostering member satisfaction.
• Achieved enhanced team performance by effectively training and developing 14 managers, comprising 1 assistant general manager, 9 general managers, 2 fitness managers, 1 senior general manager, and 1 regional operations manager, through consistent interview processes and targeted development programs.
• Analyzed performance metrics to identify areas for improvement and create to execute strategic business plans.
• Coordinated marketing efforts to drive membership growth and increase brand visibility.
• Drove revenue growth for both membership and personal training departments.

- Membership Revenue Growth: $57,000 to $112,000

- Personal Training Revenue Growth: $6,000$ to $28,000

• Mentored and developed high-performing teams through effective coaching, feedback, and performance management.

* Nominated by everyone in company for the "Heart Award"

* 2024 Manager of the year

• Led daily operations, ensuring smooth workflow and high-quality service delivery.
• Managed staff scheduling, optimizing coverage to meet peak customer demands.
• Implemented training programs for new hires, enhancing team performance and service standards.
• Developed and maintained inventory management systems, reducing waste and improving cost efficiency.
• Fostered strong relationships with suppliers, negotiating favorable terms to support operational needs.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.

• Directed daily operations, ensuring seamless member experience and efficient resource allocation.
• Implemented staff training programs, enhancing team performance and service delivery.
• Analyzed financial reports, identifying trends to optimize budgeting and cost management.
• Strengthened community engagement initiatives, increasing membership retention and brand loyalty.
• Implemented cross-promotion with neighboring businesses, events and networks.
• Successfully built a strong sales oriented sales team to improve month-over-month turning a bottom performing club/team to back to back overachieving team.
• Mentored department managers, fostering leadership skills and promoting a culture of accountability.

*Flipped bottom performing club to #1 performing location in country 6 months in 8 months.

• Developed and implemented training programs to enhance client engagement and retention.
• Led team meetings to align personal training objectives with overall club goals.
• Mentored new hire trainers (sub-team), promoting professional growth and adherence to best practices.
• Analyzed member feedback to refine training services and improve client satisfaction.
• Successfully brought in a recurring personal revenue of $10,000 in training sales every month while helping my sub team get to the same revenue in their 3 month of onboarding.
• Ran highly effective small group training classes 6 times a week (GTX Cut and GTX Burn) with average attendance of 12 participants.

* Team member of the month 3 separate times

• Conducted performance evaluations for trainers, providing constructive feedback for improvement.

• Oversaw daily operations, ensuring high-quality service and member satisfaction.
• Developed and implemented strategic initiatives to enhance member engagement and retention.
• Mentored and trained staff, fostering a culture of teamwork and excellence.
• Engaged with community stakeholders to promote wellness initiatives and partnerships like - Washington Redskins, Honda and local highschool.
• Flipped a bottom performing location to #3 in nation (720 locations)
• Consistently hitting metrics in membership sales.
• Trained and Developed 6 Managers in District.