Hyung Suk Ryu
Sandy,United States
Summary
Accomplished engineer proffering extensive cloud monitoring, deployment and troubleshooting skills. Defined, built and maintained infrastructure using vendor-neutral and platform-specific tools. Organized and focused person with extraordinary leadership acumen.
Overview
14
14
years of professional experience
5
5
Certificate
Work History
HELP DESK TIER2 /JUNIOR SYSTEM ADMINISTRATOR
Equinox IT Services
05.2024 - Current
- Managed the replication of VMs through Hyper-V in the servers.
- Managed IP address and website whitelisting/blocking through Watchguard firewall.
- Managed user access rights to maintain information security while ensuring accessibility for authorized personnel through AD, GPO, Entra and Intune.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices using IT Glue.
- Collaborated with cybersecurity team to develop and implement comprehensive disaster recovery plans, insuring minimal data loss during critical incidents.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Utilized Intune and Entra to enforce MDM and MFA policy.
- Managed email whitelisting/blocking through Barracuda Email Protection.
HELP DESK SPECIALIST TIER 1
Equinox IT Services
05.2023 - 05.2024
- Provided tier1 help desk support to end users, resolving software and hardware issues promptly.
- Responded to inquiries by phone and email requests.
- Logged activities in tracking system to maintain accurate, timely records.
- Conducted onboarding and offboarding processes using Active Directory for seamless transitions.
- Set up new computers for incoming employees, ensuring a smooth start to their work.
- Managed an average of 100 phone calls per week, showcasing strong problem-solving skills.
IT Technician
Peak Systems
01.2023 - 05.2023
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Configured systems according to prescribed software and hardware frameworks.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
FREELANCE IT CONSULTANT
ArtnCompany
09.2016 - 07.2022
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation and data modeling.
- Authored detailed work plans to meet business priorities and deadlines.
- Provided Tier 2 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
IT Support Specialist
ArtnCompany
04.2011 - 06.2015
- Created help desk tickets, troubleshot and resolved desktop issues.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Implemented multi-factor authentication methods to enhance user access controls, reducing unauthorized system access incidents.
Education
Associate of Science - Computer Science
University of Utah
Salt Lake City, UTSalt Lake Community College
Salt Lake City, UTSkills
- User Management
- Azure
- Virtualization
- Privileged access management
- Server maintenance
- Backup and Recovery
- Operating System Management
- Access Control Implementation
- Disk Space Management
- Hardware and Software Repair
- Analytical and Methodical
- Software and Hardware Implementation
- End point configurations
- Capacity Planning
- Network Troubleshooting
- Role-Based Access Control
Certification
Google IT Support Specialization - August 2022
IBM Cybersecurity Analyst - March 2023
CompTIA A+ - February 2024
CompTIA Network+ - April 2024
CompTIA Security+ - May 2024
Languages
Korean
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
HELP DESK TIER2 /JUNIOR SYSTEM ADMINISTRATOR
Equinox IT Services
05.2024 - Current
HELP DESK SPECIALIST TIER 1
Equinox IT Services
05.2023 - 05.2024
IT Technician
Peak Systems
01.2023 - 05.2023
FREELANCE IT CONSULTANT
ArtnCompany
09.2016 - 07.2022
IT Support Specialist
ArtnCompany
04.2011 - 06.2015
Associate of Science - Computer Science
University of Utah
Salt Lake Community College
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