Ia Gayle Balongag
Vallejo,CA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Sales Consultant
Pet Food Express
11.2022 - Current
- Lead and delegate sales associate to close sales and make the appropriate recommendations.
- Train and develop team members to reach their maximum potential.
- Opening and closing the store.
- Built relationships with customers and community to promote long term business growth.
- Motivate and lead the team through example by developing and communicating mutual goals for the store.
- Develop a daily sales plan built around the monthly sales goals.
- Giving constructive criticism and feedback to employees.
- Staying up-to-date on new products and keeping customers informed on the most accurate information.
- Collaborate with fellow employees and managers on ways to improve sales and build customer relationships.
Sales Consultant
Pet Food Express
08.2017 - Current
- Help provide customers with in depth knowledge of animal nutrition, health, and welfare.
- Responsible for visual merchandizing and following in-depth merchandising procedures to ensure the store is present and professional.
- Keep up with store cleanliness by sanitizing certain areas and maintaining a clean environment.
- Perform cash handling duties and make sure the money is counted correctly.
- Processing and picking deliveries through our online delivery system/Doordash.
- Stock product on shelves and load/unload pallets of shipment.
- Demonstrate how to use products that customers may be unfamiliar with and guide them to use products safely and accurately.
- Retain customer trust and loyalty by giving consistent and high quality customer service.
Veterinary Intern/Volunteer
Bayside Animal Hospital
06.2022 - 08.2022
- Assist registered veterinary technicians and veterinarians with the restraint of animals when needed
- Shadow and retrieve any necessary tools or supplies needed during surgery
- Observe patients with the Veterinarian during wellness exams
Shift Lead
Dunkin’ Donuts
03.2017 - 08.2017
- Lead crew members by delegating various tasks necessary for the day
- Lead restaurant closing by the delegation on what to tasks are needed to be done in order for a successful close
- Make executive decisions regarding food baking, cash management calls, and employee callouts while managers are away
- Work overtime and pick up hours to help the restaurant if any emergencies occur
- Train new and existing crew members on how to make various food and drinks as well as use the cash register and Point Of Sale system
Education
High School Diploma -
American Canyon High School
06.2016
Associate of Science - Natural Science And Mathematics
Napa Valley College
Napa, CA05.2020
Associate of Science - Physics
Napa Valley College
Napa, CA05.2020
Bachelor of Science - Natural Science and Mathematics
California State University Sacramento
Sacramento, CA05.2023
Skills
- Time management
- Cash Handling
- Customer Service
- Leadership
- Delegation
- Customer Needs Assessments
- Sales Strategies
- Sterile Procedures and Techniques
Certification
BLS Certification ID# AHT-1640197138-6416-5041
Languages
Cebuano
Native or Bilingual
Timeline
Lead Sales Consultant
Pet Food Express
11.2022 - Current
Veterinary Intern/Volunteer
Bayside Animal Hospital
06.2022 - 08.2022
Sales Consultant
Pet Food Express
08.2017 - Current
Shift Lead
Dunkin’ Donuts
03.2017 - 08.2017
High School Diploma -
American Canyon High School
Associate of Science - Natural Science And Mathematics
Napa Valley College
Associate of Science - Physics
Napa Valley College
Bachelor of Science - Natural Science and Mathematics
California State University Sacramento