Overview
Work History
Education
Skills
Certification
Languages
Timeline
OfficeManager

Ia Gayle Balongag

Vallejo,CA

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Sales Consultant

Pet Food Express
11.2022 - Current
  • Lead and delegate sales associate to close sales and make the appropriate recommendations.
  • Train and develop team members to reach their maximum potential.
  • Opening and closing the store.
  • Built relationships with customers and community to promote long term business growth.
  • Motivate and lead the team through example by developing and communicating mutual goals for the store.
  • Develop a daily sales plan built around the monthly sales goals.
  • Giving constructive criticism and feedback to employees.
  • Staying up-to-date on new products and keeping customers informed on the most accurate information.
  • Collaborate with fellow employees and managers on ways to improve sales and build customer relationships.

Sales Consultant

Pet Food Express
08.2017 - Current
  • Help provide customers with in depth knowledge of animal nutrition, health, and welfare.
  • Responsible for visual merchandizing and following in-depth merchandising procedures to ensure the store is present and professional.
  • Keep up with store cleanliness by sanitizing certain areas and maintaining a clean environment.
  • Perform cash handling duties and make sure the money is counted correctly.
  • Processing and picking deliveries through our online delivery system/Doordash.
  • Stock product on shelves and load/unload pallets of shipment.
  • Demonstrate how to use products that customers may be unfamiliar with and guide them to use products safely and accurately.
  • Retain customer trust and loyalty by giving consistent and high quality customer service.


Veterinary Intern/Volunteer

Bayside Animal Hospital
06.2022 - 08.2022
  • Assist registered veterinary technicians and veterinarians with the restraint of animals when needed
  • Shadow and retrieve any necessary tools or supplies needed during surgery
  • Observe patients with the Veterinarian during wellness exams

Shift Lead

Dunkin’ Donuts
03.2017 - 08.2017
  • Lead crew members by delegating various tasks necessary for the day
  • Lead restaurant closing by the delegation on what to tasks are needed to be done in order for a successful close
  • Make executive decisions regarding food baking, cash management calls, and employee callouts while managers are away
  • Work overtime and pick up hours to help the restaurant if any emergencies occur
  • Train new and existing crew members on how to make various food and drinks as well as use the cash register and Point Of Sale system

Education

High School Diploma -

American Canyon High School
06.2016

Associate of Science - Natural Science And Mathematics

Napa Valley College
Napa, CA
05.2020

Associate of Science - Physics

Napa Valley College
Napa, CA
05.2020

Bachelor of Science - Natural Science and Mathematics

California State University Sacramento
Sacramento, CA
05.2023

Skills

  • Time management
  • Cash Handling
  • Customer Service
  • Leadership
  • Delegation
  • Customer Needs Assessments
  • Sales Strategies
  • Sterile Procedures and Techniques

Certification

BLS Certification ID# AHT-1640197138-6416-5041

Languages

Cebuano
Native or Bilingual

Timeline

Lead Sales Consultant

Pet Food Express
11.2022 - Current

Veterinary Intern/Volunteer

Bayside Animal Hospital
06.2022 - 08.2022

Sales Consultant

Pet Food Express
08.2017 - Current

Shift Lead

Dunkin’ Donuts
03.2017 - 08.2017

High School Diploma -

American Canyon High School

Associate of Science - Natural Science And Mathematics

Napa Valley College

Associate of Science - Physics

Napa Valley College

Bachelor of Science - Natural Science and Mathematics

California State University Sacramento

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Ia Gayle Balongag