IAGO PETRAGLIA
Hallandale,FL
Summary
Hospitality professional with experience in restaurants, resorts, luxury fitness, and premium retail. Skilled in guest service, customer relationship building, food and beverage service, and hospitality operations. Recognized for creating exceptional guest experiences, encouraging repeat business, and delivering personalized service in fast-paced environments. Fluent in English, Portuguese, and Spanish.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Juice Bar Manager
Trubar
Aventura, FL
01.2026 - Current
- Create a welcoming guest experience through personalized customer service that encourages repeat business.
- Support daily operations by coordinating workflow and maintaining high service standards.
- Manage inventory, monitor stock levels, receive deliveries, and maintain organized storage.
- Perform administrative duties including inventory tracking, operational documentation, and daily reporting.
- Recommend menu items based on guest preferences while ensuring food safety and quality standards.
Front Desk Associate
Equinox
Aventura, FL
10.2025 - Current
- Deliver exceptional member service by building relationships and providing personalized assistance.
- Resolve member concerns promptly to promote customer satisfaction and retention.
- Manage member accounts, appointments, phone inquiries, and support requests.
- Collaborate with multiple departments to ensure efficient operations and a seamless guest experience.
Bartender
Takitos Mexican Restaurant
Hollywood, FL
11.2025 - 01.2026
- Delivered engaging bar service while creating a welcoming and memorable guest experience.
- Increased guest satisfaction through beverage recommendations and product knowledge.
- Maintained an organized bar, processed POS transactions accurately, and practiced responsible alcohol service.
Server / Hospitality Team Member
Newport Beachside Hotel & Resort & Pinstripes
Florida
01.2023 - 01.2025
- Delivered attentive customer service in fast-paced restaurant and resort environments.
- Recommended food and beverage selections based on guest preferences.
- Collaborated with kitchen, bar, and front-of-house teams to ensure accurate and timely service.
- Supported bar operations through inventory replenishment during peak service.
- Built positive guest relationships through professionalism and attention to detail.
Luxury Retail Sales Associate
OSKLEN Flagship Store
Rio de Janeiro, Brazil
Brazil
- Built long-term customer relationships through personalized service and product expertise.
- Increased sales by identifying customer needs and recommending appropriate products.
- Delivered a premium customer experience while supporting merchandising and inventory organization.
Sales Associate
Reserva
Rio de Janeiro, Brazil
Brazil
- Delivered personalized customer service while recommending products based on customer needs.
- Built customer loyalty through professional communication and relationship building.
- Supported inventory management, merchandising, and daily store operations.
Administrative Assistant
International Travel Assistance
Rio de Janeiro, Brazil
Brazil
- Coordinated communication between hospitals, insurance providers, and international offices.
- Maintained accurate records while managing multiple administrative priorities.
- Assisted international clients during medical and travel emergencies with professionalism and empathy.
Education
Bachelor of Arts - International Relations
IBMEC
Rio de Janeiro, BrazilRio de Janeiro, Brazil
Skills
- Food & Beverage Service
- POS Systems
- Sales
- Bartending
- Guest Service
- Customer service
- Customer Satisfaction
- Customer Retention
- Hospitality Operations
- Inventory Control
- Team Collaboration
- Problem Solving
- Conflict Resolution
- Multilingual Communication
Certification
- FAA Part 107 Remote Pilot Certificate
- Valid Driver's License
- Design on Costumer Experience
Languages
- Portuguese, Native
- English, Fluent
- Spanish, Fluent
Timeline
Juice Bar Manager
Trubar
01.2026 - Current
Bartender
Takitos Mexican Restaurant
11.2025 - 01.2026
Front Desk Associate
Equinox
10.2025 - Current
Server / Hospitality Team Member
Newport Beachside Hotel & Resort & Pinstripes
01.2023 - 01.2025
Luxury Retail Sales Associate
OSKLEN Flagship Store
Brazil
Sales Associate
Reserva
Brazil
Administrative Assistant
International Travel Assistance
Brazil
Bachelor of Arts - International Relations
IBMEC