Summary
Overview
Work History
Education
Skills
Timeline
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Iain Robbins

Maryville,TN

Summary

Dynamic professional with a strong work ethic and excellent communication skills, experienced as a General Manager at Domino's Pizza. Proven track record in conflict resolution and customer relationship management, consistently exceeding revenue targets while fostering a positive team environment. Adaptable and detail-oriented, committed to enhancing customer satisfaction and operational efficiency.

Experienced with customer interaction and service resolution. Utilizes strong communication skills to address and resolve customer concerns effectively. Knowledge of team dynamics and adaptability to ensure consistent service quality.

Service professional with focus on high standards and results. Brings valuable experience in handling customer inquiries and ensuring service excellence. Known for strong team collaboration and adaptability to changing needs, with proficient skills in customer communication and conflict resolution.

I am seeking a job with unlimited growth potential. I wish be able to apply myself and be rewarded equally for the amount of effort.

Overview

11
11
years of professional experience

Work History

Service Agent/Driver

Elite Event Services
10.2020 - Current
  • Provided transportation to various wedding venues in Pigeon Forge and Gatlinburg.
  • I assisted boss with creating schedules.
  • Coordinated with wedding planners, brides, and guests to ensure smooth and on-time service.
  • Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
  • Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
  • Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
  • Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
  • Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.

General Manager

Domino's Pizza
10.2019 - 10.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Assisted in recruiting, hiring and training of team members.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

Assistant Manager

Domino's Pizza
10.2014 - 10.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

Maryville High School
Maryville

Skills

  • Patience and calmness
  • Basic maintenance
  • Stress tolerance
  • Complaint handling
  • Strong work ethic
  • Attention to detail
  • Excellent communication
  • Computer skills
  • Customer relationship management
  • Conflict resolution
  • Documentation and reporting
  • Call center operations

Timeline

Service Agent/Driver

Elite Event Services
10.2020 - Current

General Manager

Domino's Pizza
10.2019 - 10.2020

Assistant Manager

Domino's Pizza
10.2014 - 10.2019

Maryville High School

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Iain Robbins