Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work
Verified
This profile is verified using an email address.

IAliyha Thomas

Humble,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

CSP Front DeskCustomer Service RepresentativeReceptionistSales Associate

Work Type

Full TimePart Time

Location Preference

On-Site
Location: Humble, TX, USHouston, TX
Open to relocation: Yes

Important To Me

Work-life balanceCompany CultureHealthcare benefitsFlexible work hoursCareer advancement

Summary

Dynamic customer service professional with a friendly demeanor and proven problem-solving skills. At H&R Block, I excelled in fast-paced environments, enhancing customer satisfaction through effective communication and teamwork. Adaptable and self-motivated, I consistently improved processes while managing high-volume inquiries with professionalism , I’ve worked customer Service for more than 8 years , and I am advanced in all Microsoft programs such as Excel , Word & etc .

Overview

1
1
Certification
2
2
years of professional experience

Work History

CSP Front Desk

H&r Block
23962 US-59 N , Kingwood Tx 77339
01.2026 - 05.2026
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Customer Service Representative

Alorica
3200 FM 1960 , Humble Tx 77338
09.2025 - 12.2025
  • Assisted customers with inquiries and resolved issues efficiently.
  • Processed orders and maintained accurate customer records in CRM system.
  • Collaborated with team members to enhance service delivery and customer satisfaction.
  • Educated customers on product features, troubleshooting, and usage guidelines.
  • Adapted quickly to changes in policies and procedures to meet business needs.
  • Handled high-volume calls while maintaining professionalism and composure.
  • Provided feedback on common customer concerns to improve processes and training materials.

Receptionist

Deerbrook Skilled Nursing And Rehabilitation Center
9250 Humble Westfield Rd , Humble Tx 77338
03.2025 - 08.2025
  • Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
  • Assisted in maintaining accurate patient records using electronic health record systems.
  • Responded to incoming calls, directing inquiries to appropriate departments promptly.
  • Coordinated communication between patients, families, and healthcare staff to enhance service delivery.
  • Maintained a clean and welcoming reception area, fostering a positive first impression for visitors.
  • Handled patient inquiries and concerns with empathy, contributing to overall satisfaction levels.

Sales Associate

G By Guess
20131 US-59 Space 1154 , Humble Tx 77338
10.2024 - 03.2025
  • Assisted customers in product selection, providing personalized recommendations to enhance shopping experience.
  • Maintained visual merchandising standards, ensuring displays aligned with brand guidelines and attracted customer attention.
  • Processed transactions accurately using point-of-sale systems, contributing to efficient checkout operations.
  • Engaged with customers to gather feedback, identifying areas for improvement in service delivery and product offerings.
  • Collaborated with team members to achieve sales targets, fostering a supportive and motivated work environment.
  • Participated in inventory management, helping track stock levels and facilitate restocking processes as needed.

Education

High School Diploma -

Evolution Academy Charter School
2414 Spring Cypress Rd , Tx 77388

Associate of Applied Science - Criminal Justice

Center For Advanced Legal Studies
800 W Sam Houston Pkwy S #100 Houston Tx , 77042
10.2023

Skills

Friendly, positive attitude

Teamwork and collaboration

Customer service

Problem-solving

Certification

Paralegal Certification

Timeline

CSP Front Desk

H&r Block
01.2026 - 05.2026

Customer Service Representative

Alorica
09.2025 - 12.2025

Receptionist

Deerbrook Skilled Nursing And Rehabilitation Center
03.2025 - 08.2025

Sales Associate

G By Guess
10.2024 - 03.2025

High School Diploma -

Evolution Academy Charter School

Associate of Applied Science - Criminal Justice

Center For Advanced Legal Studies

Similar Profiles

CREATE PROFILE