Hi, I’m
Emily Bielenberg
Loveland,United States
Summary
Skilled Ophthalmic Technician adept at evaluating complex eye diseases and cross-examining patient medical history to verify information. Performs ophthalmic tests and maintains detailed documentation and has over 10 years of experience in personnel management and communication in both healthcare and retail environments. Friendly and accommodating with excellent workflow management and a passion for changing lives through kindness and care. Fast learner with a wide skill set that will be an asset to any company.
Overview
20
years of professional experience
3
Certifications
7
Years of healthcare experience
Work History
Panorama Eyecare
Senior Clinical Technician, COT, OSC
06.2016 - Current
Job overview
- Providing excellence in direct patient care by performing high quality ophthalmic testing, assisting in minor procedures, detailed history taking, documentation, and medical scribing.
- Leading staff performance through training and providing feedback, excellent communication and teamwork, and creative problem solving.
- Maximizing clinic effectiveness through triaging, analyzing scheduling templates and processes, and collaborating with healthcare providers and administrators.
- Identifying potential candidates for clinical research studies and performing specialized testing.
Maurices
Store Manager
08.2012 - 06.2016
Job overview
- Maximized customer experience and drove sales by analyzing customer engagement, product flow and display, marketing efforts, and collaboration with business peers.
- Sourced and hired top talent and partnered with other teams and retailers to maximize sales in the area.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Bath & Body Works
Co-Manager
07.2006 - 08.2012
Job overview
- Drove sales and customer experience through personnel management and customer engagement while working as Acting Store Manager.
- Planned, initiated, and managed the execution of product flow processes including managing inventory, product display and storage.
- Trained new employees on proper protocols and customer service standards, and provided feedback to improve employee performance.
Education
Colorado State UniversityFort Collins, CO
BA from Philosophy
12.2009
University Overview
- Graduated with honors, Cum Laude
- School of Philosophy Scholarship Recipient
- 3.8 GPA
Skills
- Direct Patient Care & Customer Service
- Ophthalmology Testing & SOAP Documentation
- Strong Interpersonal Communication
- Clinical Data Entry
- Medical Terminology and EHR/EMR
- Detail-Oriented
- Self-Motivated
- Constructive Feedback
- Medical Billing & Coding Experience
- 69wpm and 98% accuracy
Certification
COT - Certified Ophthalmic Technician; OSC - Ophthalmic Scribe Certification; BLS - Basic Life Support for Healthcare Professionals
Timeline
Senior Clinical Technician, COT, OSC
Panorama Eyecare
06.2016 - Current
Store Manager
Maurices
08.2012 - 06.2016
Co-Manager
Bath & Body Works
07.2006 - 08.2012
Colorado State University
BA from Philosophy
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