Summer West
Yulee,FL
Summary
Dynamic Clinical Manager with a proven track record at Coastal Vision Center, excelling in clinical operations and team leadership. Enhanced patient care quality through innovative training materials and streamlined workflows, achieving favorable MIPS measures. Skilled in EMR documentation and effective communication, fostering a collaborative environment that drives continuous improvement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinical Manager, COA, OSC
Coastal Vision Center
Fernandina Beach, USA
06.2019 - Current
- Oversee operations across 4 clinic locations and support 15 physicians, ensuring efficient workflows and high-quality patient care
- Supervised, trained, and mentored clinical and administrative staff; led hiring and onboarding processes to enhance team capabilities
- Maintain full clinical involvement by working on the floor as a scribe while managing daily operations
- Develop and implement standardized training materials and iPad-based resources, improving consistency and reducing charting errors
- Introduced laminated workup checklists, significantly enhancing accuracy and efficiency of clinical processes
- Successfully achieved favorable MIPS measures, securing incentive reimbursement with no penalties
- Conduct chart audits to ensure documentation accuracy and compliance; implement corrective actions and process improvements
- Coordinated complex scheduling across multiple providers and locations, improving staffing coverage and streamlining patient flow
- Acted as primary liaison between physicians, staff, and external departments to effectively resolve operational and clinical issues
- Lead regular performance meetings with management to evaluate productivity and identify growth opportunities
- Ensure compliance with HIPAA standards in all patient communications and records
- Enhance patient satisfaction by addressing concerns, returning calls, and ensuring continuity of care
- Foster a positive, team-oriented work environment focused on continuous learning and improvement
- Supported operations and staffing by traveling between clinic locations
- Coordinated cross-departmental communication to streamline project workflows.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Ophthalmic Scribe/Assistant
Southern Eye Institute
Jacksonville, USA
01.2006 - 06.2019
- Documented detailed physician-patient encounters in real time, ensuring accuracy and completeness of medical records
- Performed preliminary testing including visual acuity, refraction, pupil function, and diagnostic screenings
- Collected comprehensive patient histories, including medical, ocular, and surgical backgrounds
- Administered medications and assisted with in-office procedures under physician guidance
- Provided patient education on treatment plans and pre/post-operative care for better understanding and compliance
- Streamlined patient flow to enhance clinic operations in high-volume settings
- Coordinated scheduling, patient intake, and billing processes to ensure smooth clinic operations
- Collaborated closely with physicians and staff to ensure quality patient care and workflow efficiency
- Recorded patient histories and symptoms for ophthalmic evaluations.
- Assisted ophthalmologists during examinations and procedures.
- Documented findings from physician-patient interactions in an organized fashion for easy reference later on.
- Maintained confidentiality of all patient records in accordance with HIPAA regulations.
- Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
- Answered incoming calls promptly and professionally while providing excellent customer service.
- Assisted with minor surgeries such as foreign body removal from eyes or eyelids.
- Ensured that all equipment was properly maintained, calibrated, cleaned and stocked before use in examination rooms.
- Prepared eye drops prior to surgical procedures according to doctor's orders.
- Assisted ophthalmologist with patient care by taking detailed medical histories, gathering pertinent data and entering information into the electronic health record.
- Educated patients regarding post-operative instructions and follow up care plans.
- Provided support to physicians during examinations by preparing exam rooms, sterilizing instruments and retrieving patient charts.
- Collaborated with medical staff to enhance workflow processes.
- Reconciled charges for billing accuracy ensuring proper coding for services rendered.
Education
High School Diploma -
Hilliard Middle-Senior High School
Hilliard, FL05-2003
Skills
- Multi-site scheduling
- Patient Care & Education
- Patient care
- Medical documentation
- Clinical documentation
- ICD-10 compliance
- Clinical operations
- Patient flow
- Workflow optimization
- Multi-site scheduling
- Schedule coordination
- Team management
- Staff training
- Performance evaluation
- Staff development
- Leadership
- Team leadership
- Employee engagement
- Patient engagement
- Patient service
- Problem solving
- Issue resolution
- Effective communication
- Clinical research
- Clinical instruction
- HIPAA compliance
- Equipment troubleshooting
- Talent acquisition
- Organizing staff schedules
- Clinical education
- Patient Care & Education
- Staff development
Certification
- Certified Ophthalmic Assistant (COA), 04/16/21
- Certified Ophthalmic Scribe (OSC), 03/01/20
- BSM Training Courses, Completed
Accomplishments
- Consistently recognized with positive feedback from patients and team members for professionalism and care quality
- Improved clinic efficiency and reduced errors through standardized training systems and workflow enhancements
- Successfully managed multi-site operations while maintaining hands-on clinical responsibilities
- Strengthened team performance through leadership, coaching, and continuous education initiatives
Timeline
Clinical Manager, COA, OSC
Coastal Vision Center
06.2019 - Current
Ophthalmic Scribe/Assistant
Southern Eye Institute
01.2006 - 06.2019
High School Diploma -
Hilliard Middle-Senior High School