Ian Augusto Da Silva
Summary
A result driven leader with a proven track record in enhancing operational efficiencies, streamlining management processes, and fostering cohesive team environments. Experienced in working in fast-paced settings, adept at implementing sustainable mechanisms to ensure consistent delivery of high-quality results. Skilled in strategic planning, resource optimization, and performance management, with a commitment to driving continuous improvement and achieving organizational objectives.
Overview
2
2
years of professional experience
Work History
Fulfillment Center Associate
Amazon.com
12.2024 - Current
- Ensure compliance of Customer Promise is maintained by packaging customer orders in a timely fashion
- Assist with indirect roles such as water spider in order to restock pack stations which in turn sets packers up for success so that they are able to deliver the Customer Promise
- Completed jam clear training to ensure pick to rebin conveyances run smoothly and efficiently throughout the duration of shift
- Learning Ambassador
- Completed ambassadorship training; complete thorough trainings for veterans and new hires and verify that the Amazonian policies and expectations are upheld
- Problem Solve / Slam operator
- Assisted the shift with clearing problem solve such as unscannables and damages
- Responsible for resolving issues with packages that are kicked out of the automated systems and for ensuring the slam lines run consistently throughout the shift
Security Industry Specialist
Tailored Solution
02.2023 - 09.2024
- Provided safety to clients by conducting routine patrols to monitor the premises
- Developed and implemented security policies, procedures and best practices
- Monitored systems, servers and networks for any signs of incursions
- Enhancing existing security with password protection, firewalls and other tools
Cybercrime Unit Specialist
Worcester Police Headquarter
03.2023 - 06.2023
- Assisted with digital investigations, evidence collection and cybercrime analysis
- Aided with data preservation and device handling
- Assisted with investigations of technology-related crimes, including digital evidence collection and forensic analysis while gaining practical experience in cybersecurity
- Worked alongside experienced investigators to gather information, analyze data, and prepare reports
Education
Bachelor of Arts - Criminal Justice
Nichols College
05.2023
Skills
- Proficient in English and Portuguese
- Google Career: Technical Support Fundamentals (2023)
- Microsoft Tools: Microsoft Office, Google Workspace
- Warehouse safety
Timeline
Fulfillment Center Associate
Amazon.com
12.2024 - Current
Cybercrime Unit Specialist
Worcester Police Headquarter
03.2023 - 06.2023
Security Industry Specialist
Tailored Solution
02.2023 - 09.2024
Bachelor of Arts - Criminal Justice
Nichols College
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