Sean John Jarlego
Lake Stevens
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Fulfillment Center Associate
Amazon
Arlington, WA
08.2024 - Current
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
Customer Service Representative
Concentrix
Quezon City, Philippines
02.2023 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Teletech
Cainta Rizal, Philippines
12.2020 - 11.2022
- Answered constant flow of customer calls with minimal wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Sitel
Pasig City, Philippines
08.2020 - 10.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
The Results Company, Alaskaland
Pasig City, Philippines
11.2018 - 02.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Science - Information Technology
Technological Institute of The Philippines
High School Diploma -
Francisco P. Felix Memorial National High School
04.2009
Skills
- Proficient in Microsoft Office applications
- Excellent in written and oral communication skills
- Excellent in working effectively both as a team member and independently
- Fluency in English and Tagalog
Timeline
Fulfillment Center Associate
Amazon
08.2024 - Current
Customer Service Representative
Concentrix
02.2023 - 08.2023
Customer Service Representative
Teletech
12.2020 - 11.2022
Customer Service Representative
Sitel
08.2020 - 10.2020
Customer Service Representative
The Results Company, Alaskaland
11.2018 - 02.2020
High School Diploma -
Francisco P. Felix Memorial National High School
Bachelor of Science - Information Technology
Technological Institute of The Philippines