Ian Bandiola
Reseda,Ca
Summary
Qualified in Sales & Automotive Technician with 10+ years' hand on experience in high volume shop environment while working in customer service. Received training in trade school & community colleges while working full time. Motivated, eager to learn, strive, and humble. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
15
15
years of professional experience
Work History
Service Advisor / Dispatcher
Monaco Motors
Woodland Hills, CA
03.2024 - 10.2024
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Resolved customer complaints in an efficient and courteous manner.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Shop Owner
B&E Automotive
Reseda/Canoga Park, CA
08.2017 - 11.2023
- Known for engine replacement, classic car restorations, and A/C retrofits.
- Communicated with customers, understanding their vision, setting a budget, and deadlines.
- Maintained fleet, commercial accounts for routine maintenance on shuttle and service vehicles.
Technician
JMP Autowerkz
Reseda, Ca
06.2015 - 05.2017
- Performed custom engine work, such as engine retrofits into classic cars, while still maintaining all electrical components to factory specifications, or updating them based on engine specifications.
- Further expand experience with custom suspension and drivetrain installs for track or appearance, to customers' needs.
- Preventative maintenance for racecars and show cars.
Technician
Pepboys
Sherman Oaks, Ca
11.2013 - 05.2017
- Confident with customers, scheduling appointments, and finishing in a timely manner.
- Further understanding with diagnostics, working with Snap-On Verus, Mitchell On Demand, and ALLDATA.
- Maintaining power and hand tools to professionally handle the job efficiently and safely.
Mechanic
BMW MINI
Encino, Ca
10.2014 - 03.2015
- Understood the electrical systems of newer BMWs, such as the IBS, DME, VANOS, and Valvetronic.
- Did bumper-to-bumper service for vehicles to be resold in private dealerships.
- Introduced the BMW-specific scanner INPA and ISTA to test modules and vehicle equipment.
Mechanic
Leons Automotive
Tarzana, Ca
09.2013 - 01.2014
- Taught to work with customers, understanding preventative maintenance, and resolving vehicle problems in a manner that is easy to understand
- Extended experience in repair and installation of vehicles
- Taught Napa Invoicing & Repair System for closing invoices
Express Technician
Pepboys
Reseda, Ca
06.2009 - 01.2011
- Performed light duty service to all makes & models
- Merchandised & inventoried specifically for service area employees
- Sent to company classes that were ASE Certified
Education
Los Angeles Pierce College
01.2014
Universal Technical Institute
01.2013
Service Advisor Training -
Drive
Elite Service Advisor Training -
Elite ASSCA
Skills
- Customer service
- Staff education and training
- Strong work ethic
- Work order interpretation
- Progress reporting
- Handling customer complaints
References
References available upon request
Timeline
Service Advisor / Dispatcher
Monaco Motors
03.2024 - 10.2024
Shop Owner
B&E Automotive
08.2017 - 11.2023
Technician
JMP Autowerkz
06.2015 - 05.2017
Mechanic
BMW MINI
10.2014 - 03.2015
Technician
Pepboys
11.2013 - 05.2017
Mechanic
Leons Automotive
09.2013 - 01.2014
Express Technician
Pepboys
06.2009 - 01.2011
Los Angeles Pierce College
Universal Technical Institute
Service Advisor Training -
Drive
Elite Service Advisor Training -
Elite ASSCA