IAN BAUER
Falls Church,VA
Summary
Dynamic Senior Operations Manager at Cyprus Air Heating & Cooling, Inc., skilled in HVAC management and client relationship management. Achieved significant financial growth through strategic audits and technician training, while enhancing customer satisfaction and retention. Proficient in project management and vendor relations, driving operational excellence and team performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Cyprus Air Heating & Cooling, Inc.
Northern VA, MD
02.2020 - 12.2025
- Direct daily operations of residential and commercial service and installation in HVAC, Full House Water Treatment, Fireplaces.
- Coordinated technician scheduling based on skill set while handling hiring and staffing obligations.
- Orchestrated relationships with vendors and service providers, along with directing communication with vehicle fleets on garage selections for detailed acquisition planning and fleet operations maintenance, ensuring operational readiness.
- Fostered financial growth through comprehensive daily audits verifying progress across all domains, from technician insights to weekly in-person training sessions for performance and technical development.
- Executed in-person site visits to ensure customer satisfaction during installation or service jobs as necessary, processes.
- Coordinate financing, sales representative assistance, and project supervision from sales, pre-installation site assessment, ongoing installation, and final site evaluation to uphold customer satisfaction with equipment and communication with the company.
- Facilitated system testing and delivered a customer debrief on critical equipment knowledge upon installation completion in HVAC and water treatment.
- Tracked revenue, job costing, and technician productivity to uncover sales opportunities.
- Delivered support to technicians both remotely and on-site, enhancing diagnostic processes and ensuring clear communication with customers.
Education
Associates -
Asheville-Buncombe Technical Community College
Asheville, NC09-2017
MBA - Marketing
Radford University
Radford, VA07-2015
High School Diploma / GED -
Massanutten Military Academy
Woodstock, VA10-2014
Skills
- Cooperative workplace contributor
- Certified HVAC technician
- Client relationship management
- HVAC management expertise
- Proficient in sales
- Technician training and oversight
- Service provider programs coordination
- Project management for commercial clients
- Customer retention strategies
- Sales, financing, and closing techniques
- Parts warranty management
- Vendor relationship management
- Proficient in CRM systems
- Workflow scheduling and optimization
- Performance reporting and audits
Certification
- EPA Section 608
- Manufacturer Training: Lennox / Carrier / Rheem
- OSHA Safety Training
Project Highlights
- Coordinated multi-crew HVAC, Fireplaces, Full House Water System remediation and maintenance projects for Fairfax County schools.
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- Led emergency response replacements for critical system failures under warranty.
Timeline
Senior Operations Manager
Cyprus Air Heating & Cooling, Inc.
02.2020 - 12.2025
Associates -
Asheville-Buncombe Technical Community College
MBA - Marketing
Radford University
High School Diploma / GED -
Massanutten Military Academy