Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Wisherd

Albany

Summary

Dynamic Senior Operations Manager with a proven track record at Target, excelling in team development and quality assurance. Spearheaded initiatives that reduced quality defects by 25% while enhancing productivity metrics. Adept at budget management and fostering effective communication, driving teams to achieve exceptional results in high-pressure environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Operations Manager

Target
04.2023 - Current
  • Directed activities of over 250 team members under the management of 6 salaried Operation Managers.
  • Ensure successful execution of workplace safety measures while enhancing productivity metrics and maintaining strict quality assurance.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Inventory Quality Assurance Manager

Target
04.2015 - 04.2023
  • Oversaw operations of a team comprising 20 Merit-based Target members.
  • Monitored and upheld distribution center's adherence to quality metrics.
  • Created functional process improvement document following lean principles to reduce quality defects by 25%.
  • Directed organization-wide rollout of innovative ICQA Program.
  • Directed supply chain processes during peak capacity utilization for Target.
  • Spearheaded deployment of SWAT teams to enhance inventory management and quality control nationwide.

Operation Manager

Home Depot
04.2014 - 04.2015
  • Supervised a team of 3 salaried employees and 20 Home Depot Associates.
  • Established effective communication channels between all internal stakeholders.
  • Develop daily plans to ensure that daily plans are met.
  • Undertook comprehensive on-the-job training in union-related employee relations.
  • Transformed the Warehouse/IB team into high achievers.
  • Designed and launched safety recognition initiatives to boost efficiency.

Education

BA - Business Administration

Oregon State University
Corvallis, OR

Skills

  • Team Development
  • Analytical Problem Solving
  • Data Analysis
  • Communication
  • Quality assurance
  • Budget management
  • Workplace safety

Certification

  • Lean Six Sigma Green Belt Issued April 2023
  • Lean Six Sigma Certification, Operations Management and Supervision Issued 2021
  • Project Management Issued 2018

Timeline

Senior Operations Manager

Target
04.2023 - Current

Inventory Quality Assurance Manager

Target
04.2015 - 04.2023

Operation Manager

Home Depot
04.2014 - 04.2015

BA - Business Administration

Oregon State University

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William Wisherd