Ian Belgrave
Brockton,MA
Summary
Results-driven Surface Operator with extensive experience in public transportation. Specializes in improving customer experiences through strict ADA compliance and effective schedule coordination. Focused on promoting inclusivity and safety, while enhancing operational efficiency and customer satisfaction.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Surface Operator
Massachusetts Bay Transportation Authority
Boston, MA
01.2005 - Current
- Facilitated passenger boarding and delivered service information to enhance travel experience.
- Coordinated with dispatch to align schedules and manage delays, ensuring timely service delivery.
- Promoted inclusivity by adhering to ADA standards for public transportation.
- Teach/Mentor New Hires (Ride Along)
- Boarding and Lighting of the Public
- Troubleshot equipment and machines to identify malfunctions and promptly informed maintenance for repair.
- Responded to emergencies following established protocols and procedures.
Van Operator
YCN Transportation
Norwood, Massachusetts
2001 - 2002
- Transported students with special needs in accordance with ADA regulations, ensuring accessible and safe travel.
- Operated vans to transport passengers safely and efficiently.
- Adhered to traffic regulations and company policies during trips.
- Maintained detailed logs of routes, passengers, and vehicle conditions to ensure compliance and safety.
- Adhered to company policies and procedures regarding safe driving practices.
- Maintained cleanliness of vehicle interior and exterior at all times.
- Alerted supervisor about maintenance problems to prevent service interruptions. of vehicle maintenance issues promptly to minimize downtime and ensure safety.
- Complied with all road regulations to maintain safe driving standards. applicable traffic laws and road regulations while driving a van.
Education
Barber License 1994-current -
Massachusetts School of Barbering
Quincy, MA01-1994
High School Diploma -
Madison Park High School
Boston, MA06-1990
Skills
- ADA Compliant
- Safety compliance
- Equipment troubleshooting
- Defensive driving
- Log documentation
- Quality assurance
- Customer service
- Communication skills
- Mentorship capabilities
- Attention to detail
- Deadline adherence
- Problem-solving
- Time management
Certification
- Tax Preparer Certificate 2022
Accomplishments
- MBTA Safe Driver Award FY 2009, 2011, 2012, 2022
- MBTA Public Accommodation Award
Timeline
Surface Operator
Massachusetts Bay Transportation Authority
01.2005 - Current
Van Operator
YCN Transportation
2001 - 2002
Barber License 1994-current -
Massachusetts School of Barbering
High School Diploma -
Madison Park High School