Ian Berrios
Wilsonville,OR
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
21
21
years of professional experience
Work History
Appointment Setter
Green Ridge Solar
06.2024 - Current
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
Dispatcher
Amazon
08.2018 - 05.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 35 fleet vehicles.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Flo Team/ C&S Leader
Target
07.2013 - 07.2018
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
Sales Consultant
Trail Blazers Marketing
07.2010 - 06.2013
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Shift Lead Manager
McDonalds
08.2003 - 06.2010
- Cooperated with coworkers to improve customer experience and manage storefront.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Education
Some college in Accounting -
PCC
Portland, OR07.2007
Skills
- Script Memorization
- Telephone Etiquette
- Positive Attitude
- Setting appointments
- High-volume call environments
- Cold-calling
- Time Management
- Attention to Detail
Timeline
Appointment Setter
Green Ridge Solar
06.2024 - Current
Dispatcher
Amazon
08.2018 - 05.2023
Flo Team/ C&S Leader
Target
07.2013 - 07.2018
Sales Consultant
Trail Blazers Marketing
07.2010 - 06.2013
Shift Lead Manager
McDonalds
08.2003 - 06.2010
Some college in Accounting -
PCC
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