Ian Binnersley
Wilmington,DE
Summary
Enthusiastic Server characterized by a vibrant personality and a flexible approach to service. Cheerful and proactive in meeting customer needs, creating memorable dining experiences. Proven success in providing efficient, top-notch service to guests in restaurant settings. An adaptable expert in fostering team collaboration, developing personnel, and smoothly resolving issues among customers, service staff, and management.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bartender and Server
Grain On The Rocks
05.2023 - 08.2023
- Executed full opening, closing, and shift transition responsibilities to ensure the restaurant's smooth operation and team preparedness for customer service.
- Established efficient communication methods between front-of-house and back-of-house personnel for optimized workflow.
- Assisted in inventory control by tracking stock quantities and alerting management of dwindling supplies.
- Enhanced the rate of table turnover through effective management of bookings and seating configurations.
Busser
Hamilton's On Magnolia
02.2023 - 05.2023
- Handled customer grievances and questions to ensure satisfaction.
- Improved the flow of communication between kitchen and serving staff, boosting efficiency during peak times.
- Managed the payment transactions and issued change to customers.
- Provided assistance to customers with take-out services.
Head Barback
Grain On The Rocks
05.2022 - 08.2022
- Vigilantly monitored customers to swiftly identify those departing and prepare tables for incoming guests.
- Boosted sales by recommending additional purchase options to bartenders, tailored to customer choices.
- Provided answers to customer inquiries regarding menu items and helped with their selections.
- Ensured the workspace was kept tidy and organized, complying with health and safety standards for the well-being of employees and customers.
Education
Bachelor of Science - Exercise Science
Auburn University
Auburn, AL05.2025
Skills
- Mixology Techniques
- Cool Under Pressure
- Transactions and Cash Handling
- Complex Problem-Solving
- Outgoing Personality
- Quality Control
- Strong Work Ethic
Certification
- ABC Certification
Timeline
Bartender and Server
Grain On The Rocks
05.2023 - 08.2023
Busser
Hamilton's On Magnolia
02.2023 - 05.2023
Head Barback
Grain On The Rocks
05.2022 - 08.2022
Bachelor of Science - Exercise Science
Auburn University
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