Ian Bjork
Fort Worth,USA
Summary
Dynamic Assistant Manager at Chico's with a proven track record in retail operations management and employee training. Expertise in cash handling and inventory management complements a strong ability to foster team collaboration and enhance customer satisfaction. A strategic approach consistently drives operational efficiency and improves service delivery in fast-paced environments. Committed to creating a positive work culture that empowers team members and elevates the customer experience.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Chicos
Southlake, TX
01.2022 - Current
- Achieved high customer satisfaction through exceptional service delivery. Streamlined online order fulfillment monitoring to enhance efficiency. Improved shipment completion and cash handling accuracy. Optimized cash register operations and inventory management. Enhanced payroll processing and scheduling effectiveness. Elevated event organization and training quality for associates. Assisted in Managing the #2 store in sales for 2025 in the Chico's Frontline brand. Consistently kept customer satisfaction scores above 96%.
Dasher
DoorDash
Rapid City, SD/DFW, TX
01.2021 - Current
- Facilitated efficient food order deliveries to customers, ensuring satisfaction across Rapid City and DFW regions.
Home Support Specialist
Santa Cruz Supported Living
Santa Cruz, CA
02.2021 - 06.2021
- Enhanced quality of life for individuals with cognitive developmental disabilities through daily living support and care services. Promoted independence by assisting with mobility and community navigation. Enabled achievement of daily goals through reliable transportation and support.
Golf Lessons
DeLaveaga Golf Course
Santa Cruz, CA
01.2020 - 01.2021
- Developed and implemented engaging lessons focused on foundational golf techniques and strategic play for young learners.
Employee
Overbeck Machine and Tools, LLC
Santa Cruz, CA
01.2018 - 01.2018
- Achieved efficient creation of twister speed lathe through collaborative efforts. Enhanced part readiness by operating diverse machinery. Improved part quality by utilizing speed lathe for polishing. Facilitated equipment mobility to optimize workplace efficiency.
Education
High School -
Soquel High School
Soquel, CA05-2021
Mechanical Engineering
South Dakota School of Mines And Technology
Rapid City, SDSkills
- Microsoft Office Suite
- Google Suite
- IOS
- Living Care Services
- Retail/Sales
- Customer Service
- Organization
- Business Ops
- Graphic Design
- Money handling
- Team leadership
- Staff training and development
- Retail operations
- Employee scheduling
- Operations management
Timeline
Assistant Manager
Chicos
01.2022 - Current
Home Support Specialist
Santa Cruz Supported Living
02.2021 - 06.2021
Dasher
DoorDash
01.2021 - Current
Golf Lessons
DeLaveaga Golf Course
01.2020 - 01.2021
Employee
Overbeck Machine and Tools, LLC
01.2018 - 01.2018
High School -
Soquel High School
Mechanical Engineering
South Dakota School of Mines And Technology