IAN BROWN
Los Angeles
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Theater Manager
Harmony Gold Theater
09.2025 - Current
- Managed day-to-day theatre operations, including preparing venues for events, screenings, and Q&A sessions.
- Coordinated with staff, talent, and guests to ensure events ran smoothly and professionally.
- Oversaw opening and closing procedures, equipment setup, and general facility upkeep.
- Directed end-to-end execution of private events, including A-list celebrity Q&As, major studio premiers (Netflix, Disney, Universal) and large-scale press receptions.
Server
Casa Vega Restaurant
03.2023 - 11.2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed timely order delivery, collaborating with kitchen staff to optimize workflow.
- Trained new servers on menu knowledge, service protocols, and customer engagement techniques.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Executive Assistant
Beverly Hills Glass
11.2022 - 01.2023
- Managed calendars, meetings, and travel coordination for business owners
- Supported client communication including estimates and service coordination
- Assisted with light product handling and vendor coordination
- Front Desk Responsibilities
Shift Lead
Midici Neapolitan Pizza Co
08.2017 - 10.2020
- Supervised team members, coordinated shift coverage, and trained new hires
- Balanced service, kitchen prep, and customer interaction duties
- Maintained quality assurance and timely service in a hybrid role
- Managed closing and opening of store & handling large amounts of money
Personal Beach Server
Fairmont Hotel
07.2020 - 09.2020
- Provided luxury service to VIP hotel guests, fulfilling requests beyond food service
- Supported setup and teardown of beach equipment while maintaining a polished appearance
- Demonstrated excellent interpersonal and cross-cultural communication skills
Education
Cybersecurity Bootcamp Certificate -
UCLA Extension
01.2022
High School Diploma -
Opportunities For Learning
Studio City, CA01.2016
Skills
- Customer Service & Client Support
- Clear Verbal & Written Communication
- Problem-Solving & Conflict Resolution
- Time Management & Reliability
- Microsoft Office (Word, Excel, Outlook)
- Adaptability in Fast-Paced Environments
- Task Prioritization & Organization
Certification
California Food Handler Certificate (Exp 2027)
Sexual Harassment Prevention for Restaurant (Exp 2027)
Timeline
Theater Manager
Harmony Gold Theater
09.2025 - Current
Server
Casa Vega Restaurant
03.2023 - 11.2024
Executive Assistant
Beverly Hills Glass
11.2022 - 01.2023
Personal Beach Server
Fairmont Hotel
07.2020 - 09.2020
Shift Lead
Midici Neapolitan Pizza Co
08.2017 - 10.2020
Cybersecurity Bootcamp Certificate -
UCLA Extension
High School Diploma -
Opportunities For Learning