Lyle Phillips
Kodiak,AK
Summary
Dynamic theater manager with proven skills in customer service and scheduling management, enhancing patron experiences and operational efficiency.
Overview
11
11
years of professional experience
Work History
Theater Manager
Kodiak MWR
Kodiak, AK
01.2021 - 02.2026
- Oversaw daily theater operations, ensuring smooth execution of events and guest satisfaction.
- Managed scheduling for film screenings and live performances, optimizing resource allocation.
- Trained and mentored staff on operational protocols and customer service best practices.
- Implemented marketing strategies to enhance community engagement and increase attendance rates.
- Coordinated logistics for special events, collaborating with vendors and technical teams for successful execution.
- Monitored budgetary expenditures, identifying cost-saving opportunities while maintaining quality standards.
- Conducted regular evaluations of staff performance, setting clear expectations and providing feedback for continuous improvement.
- Streamlined daily operations for increased efficiency, overseeing staff scheduling, budget management, and facility maintenance.
- Enhanced patron experience through excellent customer service and timely resolution of issues or concerns.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Theater Technician
Kodiak MWR
Kodiak, AK
01.2015 - 01.2021
- Operated lighting and sound equipment for live performances, ensuring optimal technical quality.
- Collaborated with production teams to set up stages and manage backstage operations efficiently.
- Conducted routine maintenance on theater equipment, enhancing reliability and performance.
- Developed workflows for equipment setup, improving overall production efficiency and timelines.
- Implemented troubleshooting procedures for audio-visual systems, minimizing downtime during events.
- Coordinated logistics for event schedules, optimizing resource allocation across multiple productions.
- Mentored new staff on best practices in theater safety protocols and operational standards.
Education
Associate of Science -
University of Alaska Kodiak
Kodiak, AKSkills
- Box office operations
- Health and safety
- Artistic vision
- Scheduling management
- Facility management
- Show promotion
- Ticket sales
- Venue maintenance
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Teamwork and collaboration
Timeline
Theater Manager
Kodiak MWR
01.2021 - 02.2026
Theater Technician
Kodiak MWR
01.2015 - 01.2021
Associate of Science -
University of Alaska Kodiak