Melissa Walton
Souderton,PA
Summary
Dynamic Theater Manager at Flagship Cinemas Premium with a proven track record in box office operations and exceptional customer service. Expert in scheduling management and team leadership, driving efficiency and enhancing customer satisfaction. Recognized for problem-solving abilities and attention to detail, ensuring a seamless and enjoyable experience for all patrons.
Overview
7
7
years of professional experience
Work History
Theater Manager
Flagship Cinemas Premium
Pottstown
07.2021 - Current
- Managed staff scheduling and performance reviews to enhance team productivity and morale.
- Directed daily operations, ensuring smooth theater functionality and high customer satisfaction.
- Implemented marketing strategies to boost ticket sales and promote special events effectively.
- Coordinated maintenance and upgrades of equipment, ensuring optimal operational efficiency.
- Trained new employees on customer service protocols and operational procedures for consistency.
- Analyzed customer feedback to identify areas for improvement in service delivery and experience.
- Established partnerships with local organizations to increase community engagement and support initiatives.
- Implemented safety procedures and protocols, maintaining a secure environment for staff, performers, and patrons alike.
- Established performance metrics to measure success in achieving theater objectives while monitoring progress toward goals regularly.
- Negotiated contracts with vendors and suppliers to secure optimal pricing on essential goods and services for the theater.
- Developed and maintained strong relationships with local businesses, securing sponsorships and partnerships for theater events.
- Oversaw box office operations, managing ticket sales processes and ensuring accurate financial reporting.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Restaurant Waiter
Coventry Parlor at Laurelocks
Pottstown, PA
03.2019 - 07.2021
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed food and beverage orders efficiently, maintaining accuracy throughout service.
- Trained new staff on restaurant protocols, enhancing team performance and service quality.
- Collaborated with kitchen staff to coordinate timely meal delivery during peak hours.
- Resolved customer complaints swiftly, fostering a positive dining experience for patrons.
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Education
High School Diploma -
Pottstown Senior High
Pottstown06.2022
Skills
- Box office operations
- Health and safety
- Scheduling management
- Facility management
- Production management
- Ticket sales
- Venue maintenance
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Decision-making
- Customer service management
Timeline
Theater Manager
Flagship Cinemas Premium
07.2021 - Current
Restaurant Waiter
Coventry Parlor at Laurelocks
03.2019 - 07.2021
High School Diploma -
Pottstown Senior High