Summary
Overview
Work History
Education
Skills
Timeline
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Ian Castillo

San Antonio

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Certified Technician

Take 5 Oil Change
03.2023 - 01.2024
  • Engaged with 50+ customers daily regarding purchases, troubleshooting issues and warranties.
  • Maintained quality assurance and customer satisfaction objectives.
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Used hand and power tools to align and assemble component parts.

Warehouse Associate

Amazon
11.2020 - 06.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.

Team Member

Whatabuger
02.2019 - 06.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

AV Technician

AVUSA
12.2017 - 01.2019
  • Set up projectors, laptops and microphones for live presentations.
  • Maintained and troubleshot audio and visual equipment to minimize downtime.
  • Programmed and operated audio-visual equipment to support seamless live events.
  • Pulled and terminated variety of cables.

Education

Associate of Arts - Criminology

San Antonio College
San Antonio, TX
05.2024

High School Diploma -

James Madison High School
San Antonio, TX
06.2020

Skills

  • Analysis Proficiency
  • Customer Service
  • Shipment Procedures
  • Diagnostic Procedures
  • Team Support
  • Vehicle Inspection and Maintenance
  • Sales
  • POS Transactions

Timeline

Certified Technician

Take 5 Oil Change
03.2023 - 01.2024

Warehouse Associate

Amazon
11.2020 - 06.2022

Team Member

Whatabuger
02.2019 - 06.2020

AV Technician

AVUSA
12.2017 - 01.2019

Associate of Arts - Criminology

San Antonio College

High School Diploma -

James Madison High School

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Ian Castillo