Daniel Glueck
Summary
Eager Certified Technician with 1 year in the Quick Lube industry. Detail-oriented, thorough and technologically advanced. Excellent math, mechanical and electronics knowledge. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Team-centered Certified Technician with excellent mechanical aptitude and top-notch customer service skills. Adept at dealing with irate customers and handling complaints and troubleshooting issues. Passionate about quickly responding to issues and finding effective solutions.
Overview
2
2
years of professional experience
Work History
Certified Technician
Valvoline Instant Oil Change
04.2022 - 06.2023
- Change engine oil, and performed other preventative maintenance procedures on many different vehicles.
Customer Service Representative
Dominos's Pizza
02.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Athens High School
Troy, MI06.2023
Bachelor of Science - Computer Engineering
Western Michigan University
Kalamazoo, MI2027
Skills
- Leading Software Development Teams
- Analysis Proficiency
- Customer Satisfaction
- Diagnostic Procedures
- Superior Technical Abilities
- Active Listening
Timeline
Certified Technician
Valvoline Instant Oil Change
04.2022 - 06.2023
Customer Service Representative
Dominos's Pizza
02.2021 - 03.2022
High School Diploma -
Athens High School
Bachelor of Science - Computer Engineering
Western Michigan University