Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Yasmany Gonzalez Rodriguez

Denver,CO

Summary

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Dreamweaver and Microsoft Office, Image styler, Windows Installation user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Reliable IT Technician confirms resolution of assigned tickets by performing comprehensive diagnostics and follow-ups. Communicates well with both technical and non-technical personnel and customers. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Successful Computer Technician qualified to upgrade networks, software and hardware. Enthusiastic professional with background initiating malware protection and promoting cybersecurity policies. Exceptional skills in Windows and Server applications. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrator Red Computer position. Ready to help team achieve company goals. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Overview

12
12
years of professional experience

Work History

IT Technician

Prestige Corporate Relocation
Denver, CO
06.2015 - 07.2020
  • Performed maintenance tasks on PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Analyzed differents issues to identify troubleshooting methods needed for quick remediation.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Computer Technician

Argos Systems
Quito, Quito-Ecuador
02.2014 - 02.2015
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Linked computers to network and peripheral equipment.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Executed technology implementation projects, minimizing downtimes and business disruptions.
  • Maintained electronic record integrity by verifying implementation of internal quality standards and external regulations.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Facilitated maintenance team training procedures to align with company standards.

Administrator Red Computer

University Of Havana-Cuba (ELAM)
Havana-Cuba, Havana
09.2008 - 04.2014
  • Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
  • Kept software licenses current for computers and mobile devices.
  • Coached and mentored employees and offered constructive feedback for performance improvement.
  • Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 130 users.
  • Orchestrated integration and communication of software upgrades.
  • Conducted testing and troubleshooting for various software remotely and onsite for 3 server sets to maintain operational readiness.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Created patches and solutions to fix bugs in existing applications.
  • Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 130 users.
  • Conducted testing and troubleshooting for various software remotely and onsite for 3 server sets to maintain operational readiness.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Increased customer satisfaction by resolving issues
  • Learned new skills and applied to daily tasks to improve efficiency and productivity

Education

Bachelor of Science - Computer Science

Ruben Martinez Villena
Alquizar
07.2012

Skills

  • Account Administration
  • Issue and Resolution Tracking
  • Hardware and Software Repair
  • Development Documentation
  • Tracking and Documentation
  • Resolving Problems and Incidents
  • Help Desk Support
  • Defect Analysis and Resolution
  • System Performance Assessment
  • Software Evaluation
  • Troubleshooting Network Issues
  • Microsoft Certification
  • Microsoft Windows and Office
  • Service Desk Team Management
  • Application Installation
  • Helpdesk Operations
  • Computer System Diagnostics Software
  • Computer Hardware Knowledge
  • Data Connectivity
  • Printers and Peripherals
  • Leading Software Development Teams
  • Peripheral Repair
  • Component Replacements
  • Connected Installations
  • Computer System Maintenance
  • Computer Operating Systems
  • Technical Presentations
  • LAN and WAN Assessment
  • Wireless Access Point
  • Fixing Malfunctions
  • Device Installation
  • Incoming Call Management
  • Employee Computer Support
  • Hardware Evaluation
  • Computer Configurations
  • Desktop Partitioning Software
  • Software Patches
  • Friendly and Patient
  • Network Device Monitoring
  • Case Support

Languages

English
Full Professional
Spanish
Native or Bilingual
Portuguese
Full Professional

Timeline

IT Technician

Prestige Corporate Relocation
06.2015 - 07.2020

Computer Technician

Argos Systems
02.2014 - 02.2015

Administrator Red Computer

University Of Havana-Cuba (ELAM)
09.2008 - 04.2014

Bachelor of Science - Computer Science

Ruben Martinez Villena
Yasmany Gonzalez Rodriguez