Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ian Charles

6716 Caprezzo Way, Elk Grove,Ca

Summary

A highly motivated individual with extensive customer service experience looking to provide quality service and obtain a position in a meaningful work environment. Driven to create value and gain more knowledge and experience using the skills I've learned throughout my previous years of employment.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Sky Zone Trampoline Park
03.2023 - Current
  • Helped store management meet standards of service and quality in daily operations.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus. Managed inventory and ordered supplies if needed.
  • Participated in recruitment efforts for new hires, contributing valuable input on candidate selection based on skills assessments and team fit considerations.
  • Trained and mentored over a dozen new employees, ensuring a smooth onboarding process and seamless integration into the team.
  • Established performance benchmarks for staff members, setting clear expectations and providing ongoing support to facilitate achievement of goals.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Maintained safe working environment by observing safety procedures, policies, regulations, and conflict resolution techniques.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.

Shift Supervisor

Round Table Pizza, Inc
05.2021 - 08.2022
  • As a Supervisor I was the leader on shifts; coordinating breaks for coworkers, delegating daily tasks and responsibilities to coworkers, gaining experience in money handling and bookkeeping, all while ensuring smooth business operation.
  • Delivered successful training to more than 4 employees during tenure, educating on successful work processes and productivity strategies.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed store opening and closing procedures and balanced tills.
  • Conducted routine inspections to check quality and compliance with established specifications.

Education

Associate of Science - Social Sciences

Sacramento City College
Sacramento, CA
05.2025

High School Diploma -

Franklin High School
Elk Grove, CA
05.2021

Skills

  • Leader
  • Adaptable
  • Customer-Oriented
  • Staff Management
  • Negotiation and Conflict Resolution
  • Hospitable

References

Bryan Monterrosa (916) 897-7228 - Skyzone Manager 

James Goldstein (209) 200-3615 - Round Table Pizza Manager 

Amelie Trillas (916) 599-4037 - Round Table Pizza Supervisor 

Timeline

Shift Supervisor

Sky Zone Trampoline Park
03.2023 - Current

Shift Supervisor

Round Table Pizza, Inc
05.2021 - 08.2022

Associate of Science - Social Sciences

Sacramento City College

High School Diploma -

Franklin High School

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Ian Charles