Ian Charles
6716 Caprezzo Way, Elk Grove,Ca
Summary
A highly motivated individual with extensive customer service experience looking to provide quality service and obtain a position in a meaningful work environment. Driven to create value and gain more knowledge and experience using the skills I've learned throughout my previous years of employment.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Sky Zone Trampoline Park
3132 Dwight Road #300, Elk Grove, Ca 95758
03.2023 - Current
- Helped store management meet standards of service and quality in daily operations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus. Managed inventory and ordered supplies if needed.
- Participated in recruitment efforts for new hires, contributing valuable input on candidate selection based on skills assessments and team fit considerations.
- Trained and mentored over a dozen new employees, ensuring a smooth onboarding process and seamless integration into the team.
- Established performance benchmarks for staff members, setting clear expectations and providing ongoing support to facilitate achievement of goals.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Maintained safe working environment by observing safety procedures, policies, regulations, and conflict resolution techniques.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
Shift Supervisor
Round Table Pizza, Inc
10054 Bruceville Road, Elk Grove, Ca 95758
05.2021 - 08.2022
- As a Supervisor I was the leader on shifts; coordinating breaks for coworkers, delegating daily tasks and responsibilities to coworkers, gaining experience in money handling and bookkeeping, all while ensuring smooth business operation.
- Delivered successful training to more than 4 employees during tenure, educating on successful work processes and productivity strategies.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Conducted routine inspections to check quality and compliance with established specifications.
Education
Associate of Science - Social Sciences
Sacramento City College
Sacramento, CA05.2025
High School Diploma -
Franklin High School
Elk Grove, CA05.2021
Skills
- Leader
- Adaptable
- Customer-Oriented
- Staff Management
- Negotiation and Conflict Resolution
- Hospitable
References
Bryan Monterrosa (916) 897-7228 - Skyzone Manager
James Goldstein (209) 200-3615 - Round Table Pizza Manager
Amelie Trillas (916) 599-4037 - Round Table Pizza Supervisor
Timeline
Shift Supervisor
Sky Zone Trampoline Park
03.2023 - Current
Shift Supervisor
Round Table Pizza, Inc
05.2021 - 08.2022
Associate of Science - Social Sciences
Sacramento City College
High School Diploma -
Franklin High School