IAN CLEARY
Owings,MD
Summary
Systems Requirements Consultant with 6+ years of experience in customer discovery, solution design, client demonstrations, and software implementation. Skilled at delivering efficient technical functionality and communicating technical jargon in a customer-friendly language. Experienced in UI design and cross-functional collaboration supporting Federal and DoD customers. Active Secret Clearance.
Overview
6
6
years of professional experience
Work History
Systems Requirements Consultant
Chenega Federal Systems
Arlington, USA
06.2023 - Current
- Led the UI design for 3 new website modules for the Air Force and Navy, spanning 150+ pages, 50 email notification templates, and 3 interactive dashboards enabling users to drill down into compliance metrics.
- Led client demonstrations of new system functionality, explaining features and how they meet customer needs.
- Led customer discovery sessions and gap analyses to identify business needs to drive the elicitation of 400+ system requirements.
- Collaborated with developers to translate new requirements into technical specifications and communicate technical concepts in customer-friendly language.
- Identify software defects during User Acceptance Testing, ensuring functionality meets customer expectations before deployment.
Business Systems Analyst (Implementation Team)
CGI
Fairfax, USA
04.2022 - 06.2023
- Supported the implementation and deployment of new software features across incremental releases.
- Executed SQL scripts to detect erroneous data and troubleshoot system issues.
- Improved accessibility for visually impaired users by resolving defects using the JAWS screen reader software.
- Presented performance metrics and user feedback to senior DoD stakeholders to further improve the effectiveness of new functionality.
Business Systems Support Analyst (Helpdesk)
CGI
Fairfax, USA
06.2020 - 03.2022
- Reduced weekly open ticket volume by 30%, averaging 25–30 resolved tickets per week through technical troubleshooting and issue resolution.
- Served as a primary point of contact for customer issues, communicating with users to understand problems, troubleshoot solutions, and escalate issues.
- Resolved technical issues while maintaining clear and polite communication with customers.
Education
Bachelor of Science (B.S.) - Business Information Systems
Virginia Tech
Blacksburg, VASkills
- Software Development Lifecycle (SDLC)
- Customer Discovery
- UI Design
- Client Demonstrations
- Technical Presentations
- User Acceptance Testing (UAT)
- Stakeholder Management
- SQL Scripting
- Momentum Financials ERP System Experience
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- JIRA
- Confluence
- Visio
Clearance
Active Secret Clearance
Timeline
Systems Requirements Consultant
Chenega Federal Systems
06.2023 - Current
Business Systems Analyst (Implementation Team)
CGI
04.2022 - 06.2023
Business Systems Support Analyst (Helpdesk)
CGI
06.2020 - 03.2022
Bachelor of Science (B.S.) - Business Information Systems
Virginia Tech