Summary
Overview
Work History
Education
Skills
Timeline
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Ian Coen

Des Moines,IA

Summary

Dynamic and customer-focused professional, adept at resolving complaints and ensuring satisfaction. Skilled in POS system operation and independent problem solving, I excel in delivering well-presented products while maintaining a clean and organized environment. Committed to enhancing guest experiences through effective communication and attention to detail.

Overview

2026
2026
years of professional experience

Work History

Ice Cream Server

Snookies Malt Shop

•Stocked items and readied machines for use •Took orders and tendered payment

•Operated drive thru and walk up windows •Prepared and delivered any available item •Cleaned/sanitized workspaces after use and shop at close

Catering Staff Member

Whatcha Smokin BBQ+Brew
Luther, IA
09.2025 - Current

•Fix any issues that may arise during a cater

•Adapted to changing priorities and tasks during high-volume service periods effectively

•Clean all supplies and leave no mess at venue

•Engaged with guests to ensure satisfaction and address any dietary concerns promptly

•Coordinated with event planners to set up tables, chairs, and decorations according to specifications

•Provided timely assistance in loading and unloading supplies for various events

Box Office Cashier/Food Runner

Flix Brewhouse
Des Moines, IA
01.2023 - 07.2024

•Resolved customer complaints in a professional manner while adhering to company policy

•Ensured that movie theater lobby was clean and stocked throughout shift

•Adhered to safety guidelines when handling money or working with equipment

•Followed opening and closing procedures for box office area according to company policy

•Provided customers with special information regarding chosen show or upcoming releases

•Handled food safely

•Made sure items were delivered correctly

•Prepared certain items to be delivered to customers

•Help instruct customers who needed help

Education

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Iowa State University
Ames, IA

High School Diploma -

Roosevelt High School
Des Moines, IA
05.2024

Skills

    POS System operation

    Customer service

    Delivering well presented products and goods to customers

    Taking phone calls

    Independent problem solving

Timeline

Catering Staff Member

Whatcha Smokin BBQ+Brew
09.2025 - Current

Box Office Cashier/Food Runner

Flix Brewhouse
01.2023 - 07.2024

Ice Cream Server

Snookies Malt Shop

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Iowa State University

High School Diploma -

Roosevelt High School
Ian Coen