Ian Dage

• Built partner operations processes from the ground up, creating workflows for onboarding, activation, and cross-functional execution
• Managed onboarding, activation, and launch readiness across 30+ partners, coordinating integrations, system setup, and internal teams
• Served as primary point of contact and liaison between partners and internal teams, including executive stakeholders, maintaining strong relationships and alignment
• Led recurring partner check-ins across 30+ partners and maintained high responsiveness to communications, resolving issues quickly and ensuring continued progress
• Drove cross-functional execution across Product, Integrations, Finance, Sales, Marketing, and Support to remove blockers and advance initiatives
• Monitored partner activity and operational health, identifying risks and reducing activation delays
• Supported partner expansion through additional location rollouts and ongoing partner requests
• Partnered with Sales and Account Management teams to identify and align the right partners to client needs, supporting successful solution delivery
• Reviewed partner financial performance and discussed insights directly with partners, resolving discrepancies and supporting retention and expansion
• Led quarterly training sessions with partners to support internal team enablement
• Executed NDAs, referral agreements, supported contract workflows, and contributed to partner-related RFP processes
• Maintained tracking systems (Excel, Salesforce) for partner pipelines and activation status
• Improved processes to streamline onboarding, activation, and coordination
• Managed and updated integration partner content on company website
• Led intro meetings with net-new partners to support early-stage relationship development

• Developed growth plans by identifying key clients, key targets, and priority service lines.
• Facilitated and managed business development plans based on market and industry research.
• Optimized profitability by developing a pipeline of prospects using multiple research, referral, and sales strategies.
• Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
• Collaborated with account executives to penetrate new accounts, identify potential customers, and coordinate product demonstrations.
• Liaised with high-value accounts, fostering personal relationships and top-of-mind awareness to capture emerging business opportunities early.
• Tracked RFPs and bids to maintain the finger on the pulse of the industry and anticipate upcoming potential projects.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Identified customer needs by asking questions and advising on the best solutions.
• Drove sales of company products and services by meeting with customers using a strategic and organized approach.
• Produced sales documents, finalized deals, and filed records.
• Collaborated with account executives to penetrate new accounts, identify potential customers, and coordinate product demonstrations.
• Solved complex incidents and problems impacting management and business direction.
• Developed standard objection responses based on client feedback for use by sales associates in interactions with current and prospective clients.
• Liaised with high-value accounts, fostering personal relationships and top-of-mind awareness to capture emerging business opportunities early.
• Partnered with regional corporations to establish direct marketing channels and streamline company operations.
• Developed growth plans by identifying key clients, key targets, and priority service lines.
• Facilitated and managed business development plans based on market and industry research.
• Handled client accounts through the entire lifecycle, executing contracts, providing customer service, and advising on methods for maximizing the return from services provided.
• Delivered informative presentations to industry professionals, providing valuable information on topics relevant to daily operations and company products and services.
• Identified institutions and market sectors with potential for expansion of operations, networking with key partners and individuals to build awareness of the company within key demographics.

• Promoted to oversee the business development for the entire U.S.
• Turned over 950+ locations live across the US.
• Focusing on the US market but have assisted BD in the Australian market.
• Generate leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
• Strengthening product branding initiatives by developing communication campaigns, promotional materials, market intelligence information and databases for the US market to maximize outreach.
• Developing growth plans by identifying key clients, key targets and priority service lines.
• Handle client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided.
• Identify institutions and market sectors with potential for expansion of operations, networking with key partners and individuals to build awareness of company within key demographics.
• Optimize profitability by developing pipeline of prospects using multiple research, referral and sales strategies.
• Liaise with high-value accounts, fostering personal relationship and top-of-mind awareness to capture emerging business opportunities early.
• Confer with advertising managers to develop and implement marketing plans.
• Recommends product changes to enhance customer interest and maximize sales.
• Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
• Train successful business development personnel to optimize marketing performance and learn industry.
• Identifying, implementing and enhancing marketing strategies by accounting for factors such as organizational objectives, market trends and costs.
• Network with potential customers at national conferences to identify business development techniques and new revenue streams.
• Cultivate and maintain industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
• Hire talented, trainable team members and drove new business strategies to grow revenues.
• Set up new distribution partners and brought in substantial new channel sales.
• Organizing and maintaining payroll information by entering data, deleting errors, calculating and collecting information.
• Manages payroll for temporary, hourly and salaried employees.
• Calculated accurate wages, including overtime, salary increases and bonuses.

• Building on my Account Executive duties I was promoted to oversee business development from the Midwest to the East Coast.
• Collaborated with sales, service, finance and logistics departments to influence critical business growth outcomes.
• Strategized approaches to meet objectives and capitalize on emerging opportunities.
• Developed, maintained and deepened strategic partnerships with agencies, vendors and parking leaders.
• Generated new business by reaching out to prospective clients by e-mail, telemarketing and attending trade shows nationwide.
• Led concept development and organized sales and operations resources.
• Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
• Handled client inquiries with exceptional professionalism and enthusiasm.
• Delivered service and support to each customer, paving way for future business opportunities.

• Oversaw the Midwest market.
• Account & relationship management with key clients
• Utilized existing industry contacts to bring new business opportunities to the company
• Developed new relationships with commercial companies, building managers, etc.
• Provided weekly & quarterly sales reports
• Prepared and submited RFP for new leads in a timely manner
• Contacted customers about account or information issues, alerting clients of changes for excellent customer service.
• Updated account plans based on changing markets, customer conditions and competitor activity.
• Used effective communication and interpersonal skills when meeting and speaking with clients, promoting long-lasting relationships.
• Acquired new business and drove revenue streams by providing cutting-edge services to clients.
• Drove revenue through excellent account service and new product proposals.
• Cultivated and developed customer relationships to enable sustained revenue growth.
• Negotiated contracts, closed agreements and supported sales team in new product launches.

- Maintain Professional and responsive customer and client service and ensure satisfaction at all time
-P&L management and execution against budget
-Reporting and documentation as required by each account, client and company executives
-Procurement of all supplies needed for operations through company expense procedures
-Execution of marketing plans, implantation, and maintenance of revenue control procedures and analysis
-Maintain adequate staffing levels
Employee recruiting, training, development, accountability, safety and well-being
-Compliance with all laws, rules, policies, and safety-standards
-Identify and source new business opportunities
-Perform due diligence and underwriting for new business as requested
-Support and positively contribute to the company's mission, values, and overall culture
-Assist with the transition of new accounts(hire staff, support manager(s), procure supplies and equipment, setup administrative processes, etc) as requested
-Provide administrative support as needed

-Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.

-Managed payroll for temporary, hourly and salaried employees.

Operational Duties:
• Cultivate and grow a strong team of committed location managers
• Ensure that each location delivers value and excellence to the client
• Meet budgeted billing guidelines as defined by Operations Manager.
• Prompt referral of problems and complaints that cannot be immediately resolved to the Operations Manager.
• Identify all existing and potential operational problems and make appropriate recommendations to Client
• Develop and recommend to the client any potential opportunities to create operational efficiencies, revenue opportunities, or cost management strategies.
Administrative Duties:
• Recruitment / Training / Human Resource Compliance
o Conduct Interviews & Orientations in accordance with company protocol
• Drafting and Submitting Weekly Master Schedule before deadlines established by Operations Manager
• Daily Management Reporting
o Ensure all Managers are properly utilizing and submitting Daily Management Report (AM/PM).
o Review Daily Management Reports daily and provide follow up communication to employee and/or client regarding issues with staffing, responsibilities, complaints, etc
• Time & Attendance Management
o Ensure all time and attendance records are reviewed and approved by each site manager as, required by Accounting for the timely billing of clients (within 1 business day of period close).
o Conduct review of payroll, time and attendance, in accordance with the payroll calendar.
• Revenue Management
o Ensure all ParkOps Billing Procedures are followed for each client.
• Claims Management
o Submit all claims electronically within 24 hours of the incident.
• Incident Reporting & Documentation
• Ensure the client is aware of major unplanned discrepancies beyond the control of ParkOps and seek appropriate consideration prior to the end of the billing cycle.
• Assist Operations Manager and Corporate Accounting department by taking action as necessary and requested to ensure timely collection from all accounts.

• Manage and support a team of 5-8 technicians.
• Wash, clean, and dry all cars in a timely manner for customer pick-up.
• Effectively communicate with technicians and management to ensure the operation is appropriately cleaned, organized and safe.
• Ensure all vehicles are secured and locked prior to close of business
• Ensure maximum productivity, customer satisfaction and cost control
• Be willing to learn new techniques and systems.
• Set an example of outstanding attendance, positive attitude and professionalism, including a neat, orderly and safe work environment.
• Communicate and resolve customer concerns to appropriate management.
• Train and develop a team of detailers and ceramic pros per Autowash standards of excellence.
• Seek ways to improve business operations efficiencies and customer service.
• Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
• Managed weekly payroll duties and submitted data to payroll contractor.

• Handled day to day operations
• managed maintenance staff
• was directly in charge of 2 parking garages
• Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
• Managed payroll for temporary, hourly and salaried employees.
• Established employee payroll files and updated existing files with new information.
• Calculated accurate wages, including overtime, salary increases and bonuses.

Financial and Business Systems Management

• Managed multiple locations with different teams
• Improved the financial performance and profitability of the account
• Positively moved metrics for forecasting, productivity, claims, customer service and retention
• Managed payroll and maintained controls for scheduling, overtime, tip reporting, and timekeeping

Human Resources

• Actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location
• Fostered an environment that retains talented associates
• Recognized great performance and provides opportunities for top performers to learn and grow
• Identified areas for improvement and provided training and coaching
• Delegated decision making and other responsibilities to associates according to demonstrated proficiency
  

Service Management

• Delivered consistent guest service experience across shifts
• Efficiently allocated labor resources to support service delivery
• Understood the client's service standards and effectively
• Attended job fairs and represented the company as a whole to people aspiring to be in hospitality

Client Relations Management

• Developed cohesive working relationships with clients
• Maintained regular meeting rhythms and communication channels with the client and follows through on commitments
• Understood what objectives are important to the client
• Capitalized on opportunities to grow business by building client loyalty

Sales Responsibilities

• Assisted in prioritizing client relationship activities and meets with prospective clients
• Maintained relationships with present and past clients to obtain references and leads for new opportunities

Knowledge, Skills and Abilities

• Ability to effectively plan, set priorities, and manage several complex projects simultaneously to meet deadlines
• Demonstrated work ethic, drive, energy, and persistence to achieve goals Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
• Written and verbal communications skills to effectively address all levels within organization in a variety of settings, with sensitivity to diverse cultures
• Effectively wrote communications including internal and external communications, e-mails, memos and reports.