Ian Dzafo
Atlanta,GA
Summary
College graduate with strong foundation in business consulting and healthcare practices. Proven ability to manage multiple tasks effectively while delivering results in a fast-paced environment. Consultant with expertise in operational efficiency, strategic planning, and execution, consistently meeting organizational and regulatory standards. Delivers actionable insights that drive ambitious goals and enhance performance in both independent and collaborative settings.
Overview
6
6
years of professional experience
Work History
Dispatcher/Consultant
Vectura Logistics LLC
Hybrid, GA
05.2023 - 05.2025
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Ensured compliance with safety regulations and company policies.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Customer Service Representative
Ashely Furniture
Snellville, GA
12.2020 - 04.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Tutor
Eye Level Learning Centers
Lilburn, GA
03.2019 - 06.2019
- Kept accurate records and provided progress reports to highlight reading achievements.
- Developed handouts, study materials and quizzes.
- Liaised with other education professionals to tailor tutoring sessions around exam preparation and strategies.
- Instructed small groups of students in key subject concepts.
- Obtained feedback from parents to develop tutoring sessions focused on enhancing student learning. Built student self-confidence by working through stages of mathematics concepts and using positive reinforcement techniques.
- Completed logs and updated student documents for institutional and personal recordkeeping.
Education
Bachelor of Science - Biology
University of South Carolina - Columbia
Columbia, SC05.2025
High School Diploma -
Brookwood High School
Snellville, GA05.2021
Skills
- Active listening
- Expertise in Biology and all levels of Math
- Tri lingual Bosnian, Serbo/ Croatian , and English
- Document creation
- Audio translations
- Team development
- Communications
- Team management
- Transposing
- Team collaboration
- Critical thinking
Timeline
Dispatcher/Consultant
Vectura Logistics LLC
05.2023 - 05.2025
Customer Service Representative
Ashely Furniture
12.2020 - 04.2021
Tutor
Eye Level Learning Centers
03.2019 - 06.2019
Bachelor of Science - Biology
University of South Carolina - Columbia
High School Diploma -
Brookwood High School
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