Ian Gariepy
Victoria,BC,
Summary
Experienced Electrical Engineer with a focus on software troubleshooting, fieldwork, and data management. Skilled in adapting to diverse technological environments, with a commitment to societal and environmental advancement. Proficient in understanding and managing complex systems, seeking diverse engineering challenges and opportunities.
Overview
6
6
years of professional experience
Work History
Advanced Technical Support Specialist
Schneider Electric
11.2021 - Current
- Global L3 support agent, specialized in Power Monitoring Expert software. Actively resolved advanced technical issues, providing solutions to clients worldwide.
- Drove the creation and maintenance of an extensive FAQ database, enhancing customer support efficiency.
- Played a crucial role in software testing and bug report follow-ups, contributing to software enhancements and issue resolution.
Power Systems Engineer
Rio Tinto
04.2018 - 10.2021
- Key member in upgrade of Kemano hydropower plant's control system, overseeing transition to new technology and ensuring seamless integration.
- Conducted field research, evaluated existing equipment, and was involved in planning and implementing modernization projects.
- Developed automation logic to optimize system performance, including load balancing for water conservation and power efficiency.
- Instrumental in refining control system logic, addressing system hiccups, and enhancing overall system stability and response.
- Collaborated closely with IT for network improvements, enhancing system communication and reliability.
Education
Bachelor of Engineering - Electrical Engineering
McGill University
Montreal, QC02.2017
Skills
- Technical Proficiency: Proficient in a wide range of software tools, with advanced skills in SCADA systems, SQL Servers, and data analysis Intermediate user of AutoCAD, adept at reviewing and interpreting engineering documents, and eager to expand this expertise
- Problem-Solving: Demonstrated success in identifying and resolving complex technical challenges through effective solutions, particularly in software and control system environments
- Data Management and Analysis: Skilled in managing large datasets, performing in-depth analysis to extract actionable insights, and utilizing data to improve system efficiency and decision-making
- Fieldwork and Safety Compliance: Experienced in conducting extensive fieldwork, ensuring safety and compliance with industry standards, and adept at coordinating with diverse teams in challenging environments
Timeline
Advanced Technical Support Specialist
Schneider Electric
11.2021 - Current
Power Systems Engineer
Rio Tinto
04.2018 - 10.2021
Bachelor of Engineering - Electrical Engineering
McGill University
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