Ian Hager
Wapiti
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Skilled in many areas from construction to management.
Overview
4
4
years of professional experience
2002
2002
years of post-secondary education
Work History
Manager
Mt. View Resort Bar and Grill
Wapiti
04.2025 - Current
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with regulatory requirements and industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with industry regulations and company policies.
- Coached, mentored and trained team members in order to improve their job performance.
General Manager
The Tour Company
Wapiti
06.2021 - Current
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Managing Bartender
The Horney Toad Saloon
Quartzsite
11.2024 - 03.2025
- Ensured compliance with all applicable laws and regulations regarding the sale of alcoholic beverages.
- Managed opening and closing duties which included counting money in registers and setting up workstations.
- Developed effective strategies for increasing customer satisfaction and loyalty.
- Kept updated on trends related to craft cocktails and specialty drinks in order stay competitive.
- Established relationships with vendors to negotiate prices on products purchased for the bar.
- Created daily reports outlining liquor sales figures for management review.
- Hired, trained, scheduled, evaluated, and supervised bar staff members.
- Performed tasks such as cleaning glasses or wiping down surfaces in order to maintain cleanliness in the bar area.
- Ordered beer, wine, spirits, glassware, garnishes, ice, napkins and other supplies needed to operate a successful bar.
- Maintained accurate records of liquor inventory and sales figures.
- Communicated customer orders to bar staff and kitchen personnel, ensuring accuracy.
- Monitored cash flow at the register throughout the shift to ensure accuracy of financial transactions.
- Verified identification from customers who appeared underage.
- Processed payments using point of sale systems accurately and efficiently.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Enforced safety rules within the bar environment to protect customers from harm.
- Assisted with menu development by suggesting new drinks or cocktail recipes.
- Implemented cost-saving measures without sacrificing quality or service levels.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Education
General Education Degree
Reno, NVSome College (No Degree) - Criminal Justice
University of Nevada, Reno
Reynard, NVBail Enforcement Agent License - Bail Enforcement Academy
College of Southern Nevada
Las Vegas, NVSkills
- Customer feedback analysis
- Regulatory compliance
- Leadership during change
- Quality assurance
- Problem solving
- Conflict resolution
- Excavation techniques
- Asphalt paving
- Demolition experience
- Heavy equipment operation
- Equipment operation
Timeline
Manager
Mt. View Resort Bar and Grill
04.2025 - Current
Managing Bartender
The Horney Toad Saloon
11.2024 - 03.2025
General Manager
The Tour Company
06.2021 - Current
Bail Enforcement Agent License - Bail Enforcement Academy
College of Southern Nevada
General Education Degree
Some College (No Degree) - Criminal Justice
University of Nevada, Reno