Ludia Casimir
Atlanta,GA
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
9
9
years of professional experience
Work History
Manager
GOURMET CREOLE
Atlanta, Georgia
04.2022 - 04.2025
- Conducted performance reviews for team members.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Established processes to ensure efficient workflow throughout the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Server/Head Bartender
Sheraton Hotel & Resorts
Fort Lauderdale, Florida
08.2016 - 03.2020
- Took orders from customers accurately and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Greeted guests and provided menus.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Informed customers of daily specials and signature menu items.
- Filled condiments and napkin containers during slack periods.
Education
M.D. - Accounting
University Inuka
Haiti09-2012
Skills
- Performance management
- Budget management
- Conflict resolution
- Vendor negotiation
- Team leadership
- Customer feedback analysis
- Employee training
- Customer service
- Adaptability and flexibility
- Business planning
- Schedule preparation
- Excellent communication
- Effective communication
- Active listening
- Budget control
- Analytical thinking
- Attention to detail
- Cost reduction
- Business analysis and reporting
- Marketing strategy
Languages
French
Professional
English
Professional
Spanish
Limited
Timeline
Manager
GOURMET CREOLE
04.2022 - 04.2025
Server/Head Bartender
Sheraton Hotel & Resorts
08.2016 - 03.2020
M.D. - Accounting
University Inuka